Customer Success Professional [Sweden]
Upstream Business Solutions AB / Supportteknikerjobb / Stockholm
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hela Sverige Visa alla jobb hos Upstream Business Solutions AB i Stockholm Membrain växer och söker fler A-spelare på vårt Customer Success team efter sommaren. Vi söker dig som vill vakna upp på morgonen och göra skillnad för dina kunder varje dag! Är det du?
Vi tycker att traditionella CRM-system har blivit monster som fokuserar på data och rapportering istället för att hjälpa säljteam att växa, utvecklas och lyckas. Hos Membrain utmanar vi gamla sätt att tänka med mantrat "bra idag är inte tillräckligt bra i morgon." Vi lever och andas innovation, förbättringsarbete och stark arbetsetik.
Hos oss kommer du att i hög grad hjälpa våra svenska kunder, men då rollen även har stora internationella inslag följer resten av annonsen på engelska:
Your role
As a Customer Success professional, your role is to play a significant role in providing our customers all the conditions they need to be successful with Membrain. Our customers are looking to improve their sales results, scale their businesses, and overcome sales challenges.
Customer Success at Membrain focuses on customers' long-term success by building trust-based relationships with key stakeholders and helping them realize their defined future outcomes with Membrain's help.
Your main objectives:
• Successfully onboard new customers
• Produce helpful enablement resources for our customers
• Providing fast and responsive support
• Leading "Customer Success Checkpoints" to build the strong relationships needed to understand their business, their challenges and help them utilize Membrain in a way so they can achieve their intended outcomes.
• Collaborate with internal teams to continually improve our products & services
A global team - working remotely with modern tools
Your colleagues work across the globe, and we use best-of-breed tools to achieve our goals. From Stockholm to New York, from Atlanta to Ho Chi Minh, we take care of each other and value our entrepreneurial and family culture. Every day starts with a morning huddle where we share highlights, new insights learned, and our ambitions for the day-all to create the very best conditions for personal growth and team-based success.
Questions we will be asking ourselves in customer success
• How do we help make our customers successful? How to measure success?
• If a customer is on the path to failure, how do we help adjust the course?
• What resources do our customers and partners need to succeed?
• How can we help customers become more competitive?
What we offer
• Dynamic market
The sales technology space is exploding, and you will work in a fast-paced market with plenty of innovation!
• Ambitious team
You'll work hard with our Customer Success team to deliver our brand promise: increased sales effectiveness for clients.
• Work from the convenience of your home
By working from home, you'll be freed from the daily commute and can spend more quality time with your loved ones and your hobbies.
• International work environment
You will collaborate daily with colleagues in both North America and Europe using video conferencing technology.
• Growth
You'll be getting both external and on-the-job training from your colleagues, and your career will grow along with the company.
Qualifications
To get this job, and to be masterful at it, you'll need the following:
• Be located in Sweden
• Excellent communication skills, including the ability to communicate in a clear, goal-oriented way that leaves no room for interpretation.
• General tech-savviness and the ability to use modern software tools
• Skilled in Microsoft Excel to manage data imports
• 2+ years of work experience in a customer success/support role
• High empathy and a customer service attitude
Our values
We believe that work becomes meaningful when it helps us grow - as individuals and professionals - and makes our world a better place. We also believe that teams with purpose and passion can move mountains!
• Don't go with the flow
The law of least resistance leads to mediocre experiences.
Challenge the norm; find new ways of doing things and new solutions to problems.
• Keep your promises
Do what you set out to do, keep your promises, and never blame others or circumstances. By doing so, you will gain the respect of others and build trust - upon which relationships are built.
• Always improve & innovate
What is good enough today will not be sufficient tomorrow. For you and our company to grow, you must continually improve your skills and relationships.
Some specific benefits
• The "Think Big" day
Once a quarter, we want you to take a day off your regular duties to freely think about one specific challenge and create ideas on how it could best be solved for the benefit of our customers.
• Paid education, books, and audiobook subscriptions
To improve our skills and expand our minds, we need to read and listen to books and attend training. Hence, we'll pay these expenses for you.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2021-06-30ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2021-12-17
Klicka på denna länk för att göra din ansökanFöretagUpstream Business Solutions AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Upstream Business Solutions AB (org.nr 556685-9020),
http://www.membrain.com Arbetsplats Membrain
Jobbnummer 5839175
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