Customer Services Business Controller
Etraveli Group AB / Controllerjobb / Uppsala
2025-09-09
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hela Sverige About Etraveli Group
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
About the Role
Are you passionate about data, automation, and actionable insights? Do you thrive in a fast-paced, high-impact, data-driven environment? If so, you'll feel right at home on our Customer Services Business Controlling team.
We are responsible for monitoring and controlling the performance of Customer Services, Etraveli Group's largest department, which includes ~1600 in-house employees and an equal number via outsourcing partners.
In this role, you'll work closely with senior stakeholders, providing financial and strategic support that drives performance and efficiency improvements. You'll have a key role in shaping how the business operates and evolves.
This position is based in Stockholm/Uppsala.
Last day to apply: 29th of September
What you will do
Lead the automation of the customer service agent incentive programs
Improve existing reporting and controlling processes
Monitor and analyze key financial and operational indicators
Identify trends and patterns and help keep the business on track with its goals
Deliver clear and data-driven insights and recommendations to stakeholders
Collaborate closely with the Customer Service Leadership Team
Who you are
You have a strong analytical mindset and enjoy working with data to uncover insights that drive real business value
You're a confident communicator who builds trust and strong relationships across all levels of the organization
You take initiative, stay curious, and are eager to continuously learn and improve
You think critically, challenge the status quo constructively, and bring forward practical, well-reasoned solutions
You're a team player who enjoys collaborating in a high-performing, fast-paced and supportive environment
Professional requirements
BSc in Data Analytics, Economics, Statistics, or a related field
3-5 years of experience in a financial or business control role
Experience in Python, SQL or other advanced analytical tools for financial modelling
Experience with business partnering or business controlling is a plus
Strong analytical and financial acumen - comfortable navigating complex data and financial models, highly proficient with spreadsheets, and able to distill insights into actionable recommendations with a clear focus on business impact over excessive detail.
Proven ability to partner with senior leadership - proactively understand business needs, constructively challenge assumptions, and provide strategic financial insights to drive performance and informed decision-making, preferably in an international environment.
Benefits
Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business.
We also offer:
A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
Central office location in the City
Healthcare allowance - Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance - Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Last day to apply: 29th of September
Så ansöker du Sista dag att ansöka är 2025-10-02
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Etraveli Group AB (org.nr 556584-4684)
Dragarbrunnsgatan 46 (
visa karta)
753 20 UPPSALA
Jobbnummer 9500457