Customer Service Manager
Fujitsu Services AB / Datajobb / Nacka
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hela Sverige Fujitsu Services is looking for a Customer Services Manager
You will lead the efforts of our service Desks delivery to customers and ensure the delivery of contracted service commitments as well as lead the work of continuous service improvements, typically
You manage, develop and motivate team leaders & technical service staff directly and/or indirectly in order to build business capability. Our helpdesks are based at Lidingö, Stugun and Västerås.
We have support in Swedish, Danish, Finnish, English, German and Russian language and are open 24 hours a day 365 days per year.
Your main targets are to
• innovate & improve productivity
• Deliver impeccable service and develop effective relationships and teams.
In this role you have ownership of control service costs & improve productivity of high complexity contracts for customers & Fujitsu Services. In conjunction with the customer (typically at IT
manager level) you stimulate and define requirements for delivery of service as part of an IT Service Strategy. You then ensure such services are professionally introduced and accepted by the teams.
You also lead and contribute to the innovation of the continual improvement of Service Delivery standards & practices for the customer contracts and Service Delivery community.
In order to succeed in this role, we wish to see the following experience in the ideal candidate:
• Strong people management capability
• Service Delivery Expertise
• Understanding Client Operations
• Contract Adherence
• Monitoring and Reporting
• Offer Definition & Value Propositions
• Risk Management
• Presentation/communication/negotiation skills
• Fluent in Swedish and English, writing and speaking
For more information, please contact Sven Gustafsson 070-793 72 23.or Kalle Wictor, 070 793 73 56
Publiceringsdatum2008-05-30Arbetstider och omfattningHeltid, Tillsvidare
ErsättningEfter överenskommelse
Så ansöker duSista dag att ansöka är 2008-06-29
Ansökan sker via företagets webbplats.
KontaktFöretagFujitsu Services AB
AdressFujitsu Services AB
Box 40
16493 Kista
Jobbnummer 237700
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