Customer Service and Finance Administrator - Osteotec
Logent AB / Kundservicejobb / Malmö
2025-10-06
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hela Sverige Logent is now recruiting one exceptional Customer Services & Finance Administrator to become an integral part of the customer Osteotecs dynamic operations team in Malmö. This role is the pivotal link between customers, sales teams, and the patients who ultimately benefit from Osteotec's products.
About the Role:
This important role at Osteotec is focused around serving their customers by providing product- and service information as well processing orders through to despatch and delivery to customer.
Further, you'll combine customer excellence with financial acumen, ensuring seamless service delivery while maintaining the highest standards of accuracy, quality and compliance. You will report to the Operations Team Leader.
Key Responsibilities:
Customer Excellence:
Serve as the primary point of contact for customers and sales representatives, delivering first-class service at every touchpoint
Process orders, loans, and consignment sets through our CRM system with meticulous attention to detail
Manage booking arrangements, track back orders, and handle pricing queries and quotations
Resolve product or service issues by investigating complaints, identifying root causes, and implementing effective solutions
Maintain comprehensive customer records and account information
Financial Operations:
Prepare accurate and timely invoices following order dispatch
Execute credit control activities, ensuring prompt follow-up on outstanding invoices
Liaise professionally with clients to resolve payment queries
Support the finance team in maintaining precise account records in full compliance with industry regulations
Process customer adjustments and maintain financial accounts
Quality & Continuous Improvement:
Ensure rigorous adherence to our Quality Management System and Quality Assurance Procedures (QAPs)
Actively contribute to continuous improvement initiatives through our CAPA system
Prepare insightful reports by collecting and analysing customer information
Identify operational efficiencies and champion process enhancements
Collaboration & Development:
Work collaboratively with the warehouse team to prepare orders for dispatch
Cross-train in other roles to provide coverage during holiday and absence periods
Contribute meaningfully to team objectives and support collective success
This role offers opportunities to join a successful and expanding company within medical logistics while making a direct impact on healthcare delivery. You'll be part of a dynamic team where your contributions directly support Osteotec's future success.
We believe you will bring the following qualifications:
Industry Experience:
Demonstrable experience within the medical device industry, particularly with sterile and non-sterile implantable medical devices
Understanding the regulatory environment and quality standards in our sector is fundamental to success in this role
Technical Proficiency:
Strong IT literacy with advanced capability across Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Experience with Power BI is advantageous
Ability to quickly learn and master company-specific systems including CRM/ERP platforms
Communication Excellence:
Outstanding communication abilities that shine through in written correspondence, verbal interactions, and telephone conversations.
Proven ability to manage challenging conversations professionally and find constructive solutions
Beyond these essentials, you bring CRM/ERP system proficiency and hands-on experience with credit control and invoice management. You're a natural problem-solver with the ability to work independently while knowing when to collaborate. Your professional office environment background has shaped your excellent organizational skills and taught you how to prioritize effectively even under pressure. You're proactive, self-motivated, and genuinely committed to delivering first class service to every customer, every time.
Application: Selection is made on an ongoing basis, and the positions may be filled before the final application date. We place great emphasis on your personal qualities, commitment, and suitability. If you have questions about the position or the process, you are welcome to contact Thérèse Grivérus,
therese.griverus@logent.se. We do not process applications via email due to GDPR.
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2026-03-25
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Logent AB (org.nr 556634-4429),
http://www.logent.se Arbetsplats Logent
Kontakt Thérèse Grivérus
therese.griverus@logent.se 073-7234802 Jobbnummer 9542742