Customer Experience Specialist
Savr AB / Kundservicejobb / Stockholm
2026-04-10
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Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Savr AB i Stockholm SAVR is a fast-growing Swedish fintech company on a mission to reinvent investing. We empower investors with a platform that offers lower fees, greater transparency, and a radically improved experience.
We're not just building another investment service - we're reimagining how financial products should work for people, not just institutions. As part of our ambitious, innovative and curious team, you'll help shape the future of investing in Sweden and beyond.
The Role
As a Customer Experience Specialist at SAVR, you'll become a true product expert and the voice of our customers. You'll help investors navigate our platform with confidence, provide thoughtful and proactive support, and play a key role in continuously improving how we communicate, solve problems, and deliver value. Working closely with your CX teammates and other teams across SAVR, you'll help shape how great customer experiences are built and scaled.
Your Mission
Engage with customers via live chat, email, and phone, ensuring every interaction feels personal, supportive, and efficient
Conduct simple analyses to understand customer inquiries and identify opportunities for improvement
Proactively address recurring issues to enhance the overall customer experience
Handle various back-office tasks such as onboarding and offboarding customers, including KYC, AML, and MAR-related processes, as well as managing customer transfers in and out - always ensuring compliance, accuracy, and a smooth customer journey
Collaborate with internal teams and external partners to resolve queries and share insights
Contribute to developing best practices and smarter ways of working as our customer base grows
You'll Thrive in This Role If You...
Have experience in a customer-centric or support-focused environment
Are proactive, detail-oriented, and calm under pressure - whether it's quiet or stormy
Communicate clearly and empathetically, both in writing and speech
Enjoy problem-solving and thinking one step ahead for the customer
Value teamwork but are equally comfortable working independently
Are genuinely curious about finance and investing
Have a service-first mindset and thrive in a fast-moving environment
Speak and write fluent Swedish
Our Cultural DNA
At SAVR, we're:
Open-minded - we embrace new ideas, diverse perspectives, and continuous learning
Bold - we take smart risks, move fast, and aren't afraid to fail forward
Honest - we value transparency, feedback, and doing the right thing
We're a startup, so things can be a little messy - and that's part of the thrill. If you thrive in building as a team and handling uncertainty, you will fit right in.
What's In It for You
You'll join a product- and design-driven company where your work has real impact. We keep things lean, move fast, and genuinely care about the experience we deliver - for customers and for each other.
Here's what we offer:
Top-tier work gear
Competitive salary
Generous wellness allowance
Insurance package
Occupational pension and long-term savings support
Office-first approach to foster collaboration and quick decision-making - with flexibility when you need it (4+1)
Stocked pantry, plus regular social gatherings and wellness activities to keep energy and culture high
Our Commitment to Diversity
SAVR is an equal opportunity employer. We welcome people from all backgrounds, identities, and experiences. We believe diverse teams build better products and are committed to creating an inclusive workplace where everyone can thrive.
Ready to Join Us?
We'd love to hear from you. Apply now or reach out with any questions - and let's build something meaningful together.
Så ansöker du Sista dag att ansöka är 2026-10-07
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "teamtailor-6638262-1939213".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Savr AB (org.nr 559084-1093),
https://career.savr.com Lästmakargatan 20 (
visa karta)
111 44 STOCKHOLM
Arbetsplats Savr
Jobbnummer 9847514