Customer Experience Representative (Chinese market)
Happy Socks AB / Butikssäljarjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla butikssäljarjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Happy Socks AB i Stockholm Customer Experience Representative (Chinese market)
About the role
To ensure capacity to handle traffic primarily from China, we are now recruiting one full-time Customer Experience Representative. Being closest to our customers this role is of high business importance. We are searching for a driven, fast learning candidate who provides excellent customer support with a passion for customer satisfaction and e-commerce.
Employment is full time and based at Happy Socks' head office in central Stockholm. Working hours are primarily weekdays 06:00-15:00. The Customer Experience Representative reports to the Manager of Customer Experience. Applicants must speak Chinese, be very familiar with the Chinese e-commerce market and available to start immediately.
Main work tasks:
• Provide prompt, accurate, and friendly customer service via e-mail and chat using a customer support tool
• Apply standard procedures and best practices to satisfy customer needs (returns, refunds, exchanges etc.)
• Pro-actively inform customers about services available and assess customer needs
• Translations from English to Simplified Chinese of customer facing communication
Requirements:
• Service-minded
• Previous experience in a customer service/sales environment in e-commerce
• Fluent in English and Chinese
• Excellent communication skills - written, verbal and listening
• Ability to perform under pressure, e.g. peak sales with skyrocketing customer queries
• Computer and keyboard proficiency
A plus:
• Experience with a customer support tool, specifically ZenDesk (incl. chat function: Zopim)
• Interest in improving the customer experience as a whole
• Prior experience handling customer queries via chat
• Ability to write traditional Chinese
• Ability to work flexible hours during peak times
Start date: Asap Applications accepted until: 8.11.2015
Application: send your CV and Cover letter in English to
samanta@happysocks.comAbout Happy Socks
It all started under the cloud-ridden April sky of yet another belated Swedish spring in 2008. Two friends had a vision: to spread happiness by turning an everyday essential into a colorful design piece with a rigid standard of ultimate quality, craftsmanship and creativity.
Today Happy Socks products are sold in retail stores in more than 70 countries on every continent, in various Happy Socks concept stores worldwide and on
www.happysocks.com . The company is experiencing rapid global scale growth.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-10-27ErsättningFast månads- vecko- eller timlön
Så ansöker duAnsökan kan skickas till e-postadress:
samanta@happysocks.comKontaktSamanta Morgenstern
samanta@happysocks.comFöretagHappy Socks AB
AdressHappy Socks AB
11135 STOCKHOLM
KontorsadressKungsgatan 12-14
Övriga kontaktuppgifterTelefonnummer: 0
E-postadress:
samanta@happysocks.com Jobbnummer 2499620
Observera att sista ansökningsdag har passerat.