Customer Experience Manager
Telenor Sverige AB / Organisationsutvecklarjobb / Stockholm
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hela Sverige Who we are
We are here to connect our customers to what matters most, and by doing so, empowering societies. As a Telenor employee, you will be part of a large, international organization that goes beyond connectivity - we want to play a meaningful role in the societies we serve. Being connected can change your life, and we are serious about helping our services make the widest possible impact.
What you will do
We are looking for a curious and self-driven Senior Customer Experience Manager to join our Brand & Insight Team. This is a role where you will have the chance to combine your interest and passion for customer experience with your analytical skills. You will be a part of strategically discussions and make decisions based on data and insights from our customers.
This position offers an exciting opportunity to work in a cross functional environment with an important strategic role in taking the customer perspective and driving our customer experience to the next level. Customer experience is one of our top priorities in Telenor Nordics and you will have close collaboration with our Nordic colleagues. We are on a growth journey and are looking for people with a natural proactive drive who wants to make a difference.
Responsibilities
* Drive our CX insight projects to support strategic decisions, product development and improve customer journeys.
* Own and use our tracker data to ensure we act on findings and insights.
* Shape the research and insight agenda in our customer experience program to ensure we act on the insights to create excellent customer experience.
* Develop and implement research methods and analyses to measure and understand customer satisfaction and loyalty.
* Serve as the voice of for our customers, supporting a strong customer-centric culture throughout the organisation.
* Influence and advise top management, including C-suite-level, and key stakeholders within the organisation.
Who you are
To succeed in the role as Customer Experience Manager - you have a big passion and interest for customers and their insights. You have previous experience from the field and can handle data and insight from various sources and identifying key areas. We believe that you have a strong ability to tailor and present information for different target groups and have an understanding for the importance of finding new ways ahead with the aim to work towards our common goals. Furthermore, you are proactive and act as an expert within your area in both qualitative and quantitative research methods.
Qualifications
* Degree within relevant area
* Several years of experience in a customer experience or insight role
* Excellent skills in MS Excel and Power Point
* Advantage if experience from using survey tools such as Qualtrics
* Advantage if experience from customer journey mapping and design thinking process
* Strong communication, presentation, and storytelling skills
* Structured, delivery-focused, and capable of managing multiple projects simultaneously.
Our promise
A balanced workforce is key to our success. To secure that, we're committed to fostering a working environment where our employees are supported and empowered in all areas of their work. We promise you a company eager to learn and rapidly adapt to a digital world where you will be welcomed into a skilled team of professional and knowledgeable colleagues. In addition, you will get:
* A flexible way of work - We believe that flexibility and freedom to choose where and how to execute your work is a driver for performance, engagement and work life balance. We also believe in the power of better together and that the team spirit develops when we meet and interact in person, therefor our offices act as magnets for collaboration, creativity and company spirit
* A generous health and benefit package with for example wellness grant, health insurance, "give me a break"-days, occupational pension and much more.
* Development programs to deepen your knowledge and broaden the competence
Come join the team
If you would like to know more, please contact Hiring Manager Helena Antefelt,
Helena.antefelt@telenor.se Please apply by following the "apply" link in the ad. We do not evaluate CVs sent directly to us on email.
Good to know
Application deadline: We evaluate candidates continuously so please apply today
Location: Stockholm
According to Telenor's policy, we conduct background checks on the final candidate for all recruitments.
Ersättning SALARY
Så ansöker du Sista dag att ansöka är 2024-03-25
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "J121764".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Telenor Sverige AB (org.nr 556421-0309)
Jobbnummer 8526194
Observera att sista ansökningsdag har passerat.