Customer Care Executive
Philip Morris AB / Kundservicejobb / Stockholm
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hela Sverige Be a part of a revolutionary change
At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better brighter solutions and the space to move your career forward in endlessly different directions.
This role is the link between IT and the Customer Care team, ensuring system solutions are available, fully functioning and developed correctly in line with the Care processes. You will handle the return and refund flow for IQOS and be the main point of contact for logistic service providers, supply chain and finance regarding consumer refunds.
Your 'day or day '
• Be our customer care system superuser, handle documentation and escalation of new functionalities and flows.
• Ensure that new system developments, program implementations and functions are documented and shared with customer care and remote onboarding team.
• Support project and program implementations for the Care team, which includes attend meetings, User Acceptance Testing (UAT) and testing for bugs and features.
• Ensure return and refund process is handled in a timely manner and continuously look for ways to improve the flow.
• Responsible for the process documentation for the team.
• Play an active part in data quality reviews.
• Provide outbound leads and lists to our 3rd party vendors.
Who we're looking for:
• Experience in an administrative role which included handling customers
• Experience from working in customer care and / or call centre would be an advantage
• Good IT knowledge and an understanding of system set-up and solution
• CRM experience would be an advantage
• Strong analytical skills and a "can do" attitude
• Proficiency in English and Swedish is a requirement for the role
What we offer
Our success depends on our dedicated employees who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
• Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
• Enjoy flexibility of hybrid way of working - split your time between working from our office or the comfort of your home, where it works best for you in line with business needs.
• Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future.
PMI is an equal opportunity employer.
Så ansöker du Sista dag att ansöka är 2023-10-22
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Philip Morris AB (org.nr 556123-8089),
https://www.pmi.com/ Karlavägen 108 (
visa karta)
115 26 STOCKHOLM
Arbetsplats Morris AB, Philip
Jobbnummer 8151350
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