Client Support Specialist to SS&C Advent
Bravura / Supportteknikerjobb / Stockholm
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Publiceringsdatum2019-02-14FöretagetAbout the Company
Advent is the leading provider of award-winning software and services for the global investment management industry. They are now seeking a Client Support Specialist for their support organization in Stockholm to provide great services that optimize their clients' use of solutions. Advent's Global Client Services organization promotes a client-focused support culture that rewards employees for innovation, professionalism and personal development. The Client Support department attracts and develops the top talent within the company and has traditionally been a start for long-term careers at Advent that span multiple business units. Advent will provide new Client Support Specialists with extensive and formalized training. The training contains assessments, tests with aim to receive a certification showing your achievement.
Advent's trademark has a positive, international and challenging working environment. At Advent you will be a part of a social team with great team spirit. They offer a competitive benefit package, continuous training & development and a lot of fun!
Dina arbetsuppgifterWork tasks
As a Support Specialist you will provide support to clients utilizing Advent's software solutions. You present complex technical information in a simplified and clear conduct to clients, other support representative and managers. You document all case issues and resolutions in the CRM system and case handling system. You are regularly interacting with clients from a multitude of international regions, cultures, and languages.
Parallel with your tasks as a Support Specialist you will develop your knowledge in Advent's products.
KvalifikationerEducation, experience and personal qualities
• Bachelor's degree or higher at university or collage level in technical or financial subjects
• Fluency in English. Conversational ability with other languages such as Swedish, Norwegian, Danish, Icelandic, Finnish, German, French, Dutch, Russian or Arabic is advantageous.
• Experience in customer service or a client facing role is helpful.
To be successful in this role, you must have excellent communication skills and the ability to work well within a team. You might manage multiple projects/responsibilities at any one time and need to be able to meet deadlines and expectations. You can present complex information in a simplified way that is easy to understand. You care about the larger team and can give back by teaching and mentoring less experienced team members. You can analyse and define problems, collect data, establish facts, and draw valid conclusions in a complex environment.
Övrig information:
Other
Start: As soon as possible
Location: Stockholm
Salary: As agreed upon
If you have specific questions about the service, please contact Recruiter Alexandra Enocksson at
alexandra.enocksson@bravura.se.
We recommend you to submit your application immediately as we make a continuous selection. Welcome with your application!
Sökord: support, specialist, Advent, internationellt, customer service, kundtjänst, nyex, kundsupport, tekniker, junior,
Varaktighet, arbetstid
Heltid Tillsvidare
ErsättningEnligt överenskommelse.
Så ansöker duSista dag att ansöka är 2019-03-14
Klicka på denna länk för att göra din ansökanKontaktAlexandra Enocksson
alexandra.enocksson@bravura.se 08-40024050
FöretagBravura
AdressBravura
Hornsbruksgatan 28
11734 0180
KontorsadressHornsbruksgatan 28, 11734 Stockholm
Jobbnummer 4613331
Observera att sista ansökningsdag har passerat.