Client Service Advisor
Randstad AB Malmö / Butikssäljarjobb / Malmö
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Our customer, CPA Global is now looking for a Client Service Advisor (CSA) placed in Malmö.
As a CSA you will be responsible for providing a high quality frontline service to (key) clients and work as part of a team. The person we are looking for will help to promote CPA Global as the premier service provider in our customer's marketplace. The CSA is continuously focused on improving client service whilst reducing risk to the business. It will be important that you lives and supports the values in order to be able to develop a long an profitable client relationships and therefore supports the important link and support functions between Sales and Business Operations in the Malmo office.
Principal Duties and Accountabilities
Provide high quality service to a portfolio of (key) clients on a day to day basis by:
• Communicating effectively to all clients.
• Consistently meeting or exceeding the standard turnaround deadlines for all query types.
• Providing personal and proactive service that increases client satisfaction by:
• Anticipating client needs via greater client familiarity.
• Developing client knowledge and familiarity of CPA's services.
• Soliciting client feedback.
• Managing and meeting clients' expectations.
• Handling occasional sensitive situations with clients.
• Escalating complex queries in a timely and professional manner.
• Initiating improvements to renewal procedures, workflow and CPA services, which will increase growth and profitability.
• Accurately using CPA's systems to:
• Log, respond and resolve incoming telephone, email, fax and post queries for key clients.
• Process new client set-ups.
• Maintain client data in the event of smaller changes, e.g. smaller company mergers.
• Ensuring clients receive a professional, efficient and high-level renewal service.
• Continually exploring both internal and external client requirements in order to provide quality solutions.
• Ensuring that client profiles are kept up to date in order to provide the relevant areas of the business with current information.
• Providing support on business initiatives to improve quality of service to meet company objectives.
• Continually expanding technical/ intellectual property/market expertise.
Qualifications and work experience
We expect you to have an educational background of relevance to this work area. Most important is that you possess relevant experience from a similar position, ability to develop and maintain positive client and business relationships combined with strong communication skills and a good business understanding.
On a professional level you are/have:
• Previous client facing experience.
• Interpersonal communication skills: The ability to develop and maintain positive client and business relationships.
• Demonstrated attention to details.
• Ability to work well under pressure.
• Analytical and problem solving skills.
• Competent in MS Office products.
• Capability to develop a thorough knowledge of CPA Global services.
• Fluent in spoken and written Swedish language and English, able to negotiate in both languages flawlessly. Additional Nordic language skills strongly preferred.
On a personal level you are/have:
• Service minded with a strong business drive.
• A positive person with a can-do mind set.
• Self-driven, takes initiative and is action oriented towards continuous improvements.
• Team-player who has the ability to secure the daily workflow.
• Emphatic and independent, responsible and conscientious and focus on getting tasks completed.
• Is detail oriented and organized with a high focus on quality.
• Adaptable, organized, systematic, structured with a high focus on quality.
• Ability to cope with stress and an ever changing environment.
Applications will be handled as received, but accepted no later than the 1th of September. Due to summer vacation, the recruitment process will be dormant during July and August.
If you have any further questions please do not hesitate to contact Nina von Platen 0122-269506
Publiceringsdatum2013-08-22Arbetstider och omfattningHeltid
ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2013-09-01
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktNina von Platen +46 406980805, +46 406980805
FöretagRandstad AB Malmö
AdressRandstad AB Malmö
Kalendegatan 26
21135 Malmö
Jobbnummer 1632318
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