Business Support Manager - Sales Area North Europe
AB Sandvik Coromant / Ekonomichefsjobb / Sandviken
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hela Sverige Sandvik Coromant is the world's leading supplier of tools, tooling solutions and know-how to the metalworking industry. With extensive investments in research and development we create unique innovations and set new productivity standards together with our customers. These include the world's major automotive, aerospace and energy industries. We encourage innovation and are always seeking to expand our knowledge within our areas of expertise, and we are truly convinced that today's research generates tomorrow's success. Our goal is to develop high quality products and introduce new tools that meet or exceed our customers' demands.
At Sandvik Coromant, we offer you a world of opportunities. We strive to deliver the best possible support and service to our customers throughout the world. We are now looking for a Business Support Manager for Sales Area North Europe, an exciting opportunity for you to explore your true potential and drive as a leader within a changing, demanding and rewarding organization.
This position is located in Stockholm. Some travelling is included in this role.
Key performance areas
In this position, you lead and manage the Business Support department for Sales Area North Europe, including people-related administration in line with local laws and company guidelines. You provide support to our Customer Services departments and develop back office activities within the Sales Area to improve effectiveness and operational efficiency, such as;
• progression of back orders and stocks
• reconditioning and repair
• recycling returns
• annual price management
• customer master
• special tools quotations
• sub-contract management
You work as a part of an international management team, with the mission of motivating people to deliver results, build teams and carry out change initiatives. Furthermore, you work closely together with the Business Technology Manager and the Quality & EHS Manager in a matrix organization, with the aim to establish and improve standard processes and develop the quality management system. You report directly to the Sales Area North Europe Operations Manager.
We are looking for someone with a Bachelors' in business administration or engineering, or the equivalent experience gained from a working career. You have at least three years' experience of managing customer services or operations at a sales unit, as well as experience from customer satisfaction, logistics and sales processes. You have a strong understanding of our business and products as well as system platforms, reporting and KPIs. To succeed in this role, you need to be able to communicate effortlessly in English, both verbally and in writing, and skills in Swedish are an advantage.
We place great value on your personal qualities in this recruitment, characterized by being a strong, unafraid and mature leader with an open mind, comfortable with leading an experienced, virtual team. You are an inspiring motivator with strong business acumen, and the abilities to lead and communicate in a matrix organization, while planning ahead and bringing our processes to the next level. You have a passion for customer service, a detail orientation and the ability to communicate with customers and co-workers on many different levels.
We actively work to create a workplace that is characterized by diversity and inclusion.
Sandvik Coromant is a part of global industrial engineering group Sandvik and is at the forefront of developing manufacturing tools and machining solutions, with knowledge that drives the industry standards and innovations demanded by the metalworking industry now and in the next industrial era. Collaborations with educational institutions, extensive investment in research and development and strong partnerships with customers support the development of advanced machining technologies and systems that will change, lead and drive the future of manufacturing. Sandvik Coromant owns over 3100 patents worldwide, employs over 8,000 staff, and is represented in 130 countries.
Publiceringsdatum2018-02-16Så ansöker duSista dag att ansöka är 2018-03-09
Ange följande referens när du ansöker: 355051
Klicka på denna länk för att göra din ansökanFöretagAB Sandvik Coromant
AdressAB Sandvik Coromant
C/O SANDVIK AB
81181 SANDVIKEN
KontorsadressFärögatan 7
Jobbnummer 3970876
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