Business Process Manager- Fleet Processes
Volvo Personvagnar AB / Bankjobb / Göteborg
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hela Sverige Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future. Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
Fleet Processes- let's introduce ourselves You will be part of the Fleet Processes team, which is a unit within in Mobility & Financial Services. The team consists of three teams dedicated to Order to Delivery, Fleet In Use and Return of Car, all with focus on launching new offers and to continuously improve our operational processes. The customer journey in scope for our teams span from customer order being placed online until the customer returns the car at end of subscription. In-between the vehicle is ordered from factory, delivered via our retailer network and maintained during the usage phase.You will be joining a team of dedicated and customer focus colleagues, which strives in times of challenge and always looking for new ways to make improvements.
This is what you will do: We are now strengthening our team with a new Business Process Manager. You will work together with the team to implement new offers as well as identifying areas of improvement that need special attention, with the aim to improve and optimize the processes as well as training of our internal and external staff working with the Fleet processes on a daily basis.
We are looking for someone that, in addition to managing processes, takes the responsibility to lead projects and drive development and improvements in appointed areas, all with great business acumen, attention to detail, perseverance and collaborative skills.
As a Business Process Manager within Fleet Processes, you will work together with product teams, commercial offer owners, operations hubs in five different markets, including local market representatives to design processes and solutions for optimized handling of both our customers and vehicles. Your task is to ensure that the operational teams, being agents or retailers, have working processes in place and get the support they need to perform these. You will become an advanced user of the systems and an expert of the processes to be able to solve the most complex cases and issues.
You will work with a global scope for this role and cover our existing live markets in EMEA (Germany, Netherlands, Norway, Sweden & UK) and be part of launching new markets in the future.
Who You Are:Personality plays a big part in this role. You are passionate about problem solving, flexible, open to new ideas and always looking for ways to improve. As a person you are structured, and you get things done. You are insightful, empathetic and constantly come back to the question of why.
You have a strong drive, business acumen and stakeholder skills, are approachable and able to reach out to new people to build networks. You are able to influence people and situations and you enjoy working in a fast-moving organization with a high pace. You are both detail-oriented while having a holistic view of things to make sure things fit together Most of all, you share our values and our ambition. Your warm personality and eagerness to collaborate will be welcomed by all of us!
Qualifications:
* University degree or minimum 3 years of equivalent work experience.
* You have experience navigating and understanding complex system landscapes.
* You are experienced in project management and are able to operate independently, while at the same time collaboratively, and communicate clearly and effectively.
* You are familiar with an agile environment and requirement setting towards product teams.
* Familiar with the tools Salesforce, Azure Devops, Miles, SAP S4 and is generally tech-savvy.
* Fluent in English, verbal and written.
Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers' lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars' continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.
Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2023-03-12
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "64411-41382520".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Personvagnar AB (org.nr 556074-3089),
https://www.volvocars.com/ Arbetsplats Volvo Car Corporation
Kontakt Craig Schlebusch
031-325 00 77 Jobbnummer 7480474
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