BMS Product Support Engineer
Schneider Electric Sverige AB / Datajobb / Malmö
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hela Sverige DESCRIPTION/RESPONSIBILITIES:
Schneider Electric has a great opportunity for the right person to join our Global Product Support Services team as a Product Support Engineer for building management systems (BMS) in our EcoBuilding Systems Business based in Malmö, Sweden.
Your Mission
Providing high level email and telephone support on Schneider Electric EcoBuilding Business BMS product and systems in the form of technical support, problem simulations and product testing and will also require liaison with engineering and product management teams to resolve product defects. Once in depth product knowledge is achieved, this position also requires supervision, mentoring and training of other team members.
Your Responsibilities
Product Support
• Resolve most complex product support issues and provide assistance to other product
• support personnel.
• Perform laboratory simulations of reported field product problems.
• Enter details of all support activities into the Department Case Tracking System Software Develop and administer technical training for advanced internal staff.
• Works with R&D and Marketing to solve product issues.
Knowledge Centered Support
• Assist in the collection, compilation, and reporting of system problems or FAQ?s and publish summaries.
• Act as a Subject Matter Expert (SME) for review of KCS articles prior to publication.
Customer Satisfaction
• Demonstrate excellent telephone, email and personal interaction skills.
• Provide effective and timely assistance to customer issues.
Health & Safety
• Follow Company and Industry standards,
• Comply with all safety standards as per Schneider Electric Policy.
About You
We are looking for someone with a technical engineering background preferable with a good knowledge of Building Management Systems and good English communication skills, verbally and written. You could currently work in our industry for one of our competitors or be a Field Services Engineer looking for your next career move. Ideally you will have a service or commissioning background.
You are a creative and talented person who is challenged by complex technology and driven by learning new things. Someone who thrives by helping others, including co-workers, to resolve complex technical issues. You are an organized, multi-tasking individual who prioritizes tasks efficiently and quickly learns new products and technologies.
Schneider Electric is well respected in the Building Business and you can expect to work with market leading products and solutions. You will be involved with the latest technology ahead of launch and potentially have the opportunity to be involved in product strategy and development.
This role liaises with different areas of the business and therefore you will gain visibility in the organization and therefore be well positioned for a strong career path within Schneider Electric.
Contact persons
For questions about the position please contact recruiting manager Mathias Björkander tel. +46 705 671 482. Questions related to the recruitment process should be directed to Liselott Wigstrand Tuvesson, tel. +46 725 200 797.
Application
Learn more about us and apply for available positions at
www.schneider-electric.se/jobb . We will process applications on an ongoing basis and would like you to register your interest immediately.
You are mostly welcome to submit your application!
At Schneider Electric we call it Life Is On. For more information
www.schneider-electric.se/jobbVaraktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-08-24ErsättningFast och rörlig lön
Så ansöker duKlicka på denna länk för att göra din ansökanAnge följande referens när du ansöker: 002ZQZ
KontaktHuman Resource
FöretagSCHNEIDER ELECTRIC SVERIGE AB
AdressSCHNEIDER ELECTRIC SVERIGE AB
• *** Malmö
Jobbnummer 3010374
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