Travel Consultant

Convergys / Administratörsjobb / Helsingborg
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Join one of the world's leading Travel organisations, working from our new Travel Centre in Helsingborg. You will deliver high-touch customer care to business travelers embarking on world-wide travel, finding solutions for flight, hotels, train-travel and beyond before and during their business trips. Your help will ensure they fly with ease, arrive fresh for meetings and get back home on-time for their family and friends.

Each year our client helps thousands of companies in over 60 markets to better manage their travel programmes by providing modern solutions and exceptional service. Experienced in the Travel Industry, but want more routine in your schedules? Want to start your day in our brand new Travel hub? You will have a working knowledge of Travel GDS System such as Amadeus, Galileo, Worldspan or Sabre, and will have experience in the travel, airline, hospitality or similar.

Experience, Education, and Certification:

• Min 2-4 years GDS experience (Amadeus (pref), Galileo, Sabre, Worldspan, Apollo or other industry-recognized platform) (required)

• High school degree or equivalent (required)

• Two years of customer sales and service experience (required)

• Two years Corporate or Leisure travel industry experience with international booking experience (required)

• Experience and success in telemarketing/ sales (preferred) Language/Communication:

• Excellent written and oral communications skills in English and Swedish with understanding of Norwegian- role will require inbound, outbound (callbacks), and email communications.

• Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency.

• Strong listening skills: active listening; able to appreciate the context of the business traveler's experience

• Ability to develop valuable and long-lasting relationships with business customers

Required Skills:

• Passion for travel / experience with travel

• Solutions mindset to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer

• Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.

• Polished delivery: ability to communicate in a structured and effective manner

• Quick learner: ability to ramp up quickly and act on feedback constructively

• De-escalate customer situations: manage customer expectations and follow-up on customer commitments

• Passion for service, one call resolution and tailoring the solution for the caller

• Fast typing and computer navigation skills (e.g., Web applications, shared folders, operating system Windows, 35 WPM)

• Proficiency in a multi-system environment and ability to multi-task

Merits:

Amadeus, resebokningssystem

SABRE, resebokningssystem

Galileo, resebokningssystem

Grupp- och konferensresor, reseproduktion

Affärsreseförsäljning

Svenska, förståelse av norska

Engelska

Varaktighet, arbetstid
Heltid Fast anställning tills vidare

Publiceringsdatum
2018-04-16

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2018-05-16
Klicka på denna länk för att göra din ansökan

Företag
Convergys

Adress
Convergys
Rönnowsgatan 8
25225 Helsingborg

Kontorsadress
Rönnowsgatan 8, Helsingborg

Jobbnummer
4084265

Observera att sista ansökningsdag har passerat.

Travel Consultant

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