Transition Manager - Kddi Spherience (iot)
Kddi Spherience AB / Datajobb / Stockholm
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hela Sverige Visa alla jobb hos Kddi Spherience AB i Stockholm Summary:
We are seeking a highly qualified and customer focused Transition Manager to join our growing global Operations team. As a Transition Manager, you will be responsible for preparing our customers and suppliers for commercial service, implementing processes and systems according to agreed contracts. The ideal candidate will have a strong background in telecommunications and IoT solutions, excellent problem-solving abilities, and a passion for delivering exceptional customer service.
About KDDI:
We are a global Top 10 telecommunications pioneer and a Global Fortune 500 company providing our international customer base with data centers, networks, content delivery, system integration, and more around the world. We connect several of the world's largest Automotive brands around the globe. Our industry-leading Telehouse data center provides colocation at over 40 sites in 23 cities in 12 countries/territories including London, New York, Frankfurt and Shanghai. Leveraging our strengths as a telecom provider, we leverage our IT and telecom network knowledge to provide a stress-free environment for our customers.
High level description:
• Transition the new customer, operator, or vendor into Operations daily operations in a seamless and friction free way.
• Evaluating customer (prospects) requirements from an operational impact view (processes, systems/integration, WoW, cost).
Responsibilities:
• Lead the work - together with QA, Support and other relevant stakeholders:
Evaluating new suggested customer contract requirements vs existing WoW.
Evaluating impact (including cost) on Operations for new suggested customer contracts requirements.
Create implementation plans.
• Securing minimum changes on existing processes for all new interfaces in Operations
• Work proactively with customer facing functions and product department to establish Operations requirements for a smooth implementation in Operations (of customers, operators, vendors).
• Being part of implementation projects as a representative and stakeholder from Operations.
• Securing that new customers get fully implemented in Operations (systems, tools, integrations, reports) . Including total customer architectural documents (that will always be kept up to date).
• Securing that new operators and vendors get fully implemented in Operations. (Incl systems, tools, integrations, reports, troubleshooting data available).
• Identifying risks
• Identifying potential new services that can be sold to our customers.
• Securing complete implementation on Operations for new Services offered to our customers.
Knowledge and Skills:
Technical Skills:
• In-depth knowledge of Wireless, Cellular 4G/5G, eSIM, Packet Core and IP technologies.
• Solid understanding of IoT services is preferred.
• Basic understanding of Cloud and Virtualization technologies would be beneficial.
Operational Skills:
• Strong understanding of ITIL/ITSM principles and best practices.
Soft Skills:
• Excellent written and oral communication skill
• Ability to work effectively in a fast-paced and ambiguous environment with strong judgment.
• Proven people, problem-solving, innovation, analysis, collaboration, and escalation management skills.
• Proactive approach to problem-solving, including gap analysis and implementation of corrective action plans.
• Excellent written and oral communication skills.
• Easy to work with others, a team player as well as a single contributor.
• Flexible and open for change, but has very easy to explain and make his/her way understood and preferred.
Requirements:
• Several years of manager roles within Operations or other customer focusing departments
• Proven experience in working in and driving projects.
About you as an individual:
We're seeking someone who not only possesses the right skills but also aligns with our vibrant culture. We want to hear your story-what drives you, what excites you, and how your experiences have shaped who you are today. Your personality is as important as your qualifications because we believe that work should be as enjoyable as it is fulfilling.
Join Us:
Joining KDDI Spherience offers an exciting opportunity to work with cutting-edge IoT and telecommunications technology and contribute to the success of our customers. If you are a motivated and experienced professional with a passion for delivering exceptional customer support, we encourage you to apply for this position.
Field of business:
Telecommunication
Employment type:
Full time (40 hrs/week)
Så ansöker du Sista dag att ansöka är 2025-05-23
E-post:
b.ribbing@kddia.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare Kddi Spherience AB (org.nr 559471-5020),
https://spherience.io/ Lindetorpsvägen 25 (
visa karta)
121 63 JOHANNESHOV
Jobbnummer 9325698
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