Technical Services Engineer – French speaking
Axis Communications / Supportteknikerjobb / Lund
2014-07-10
Observera att sista ansökningsdag har passerat.
➡️ Klicka här för den senare publicerade platsannonsen "Technical Services Engineer – French speaking" (publicerad 2016-05-03) ⬅️
Visa alla supportteknikerjobb i Lund,
Lomma,
Staffanstorp,
Burlöv,
Kävlinge eller i
hela Sverige Visa alla jobb hos Axis Communications i Lund,
Malmö,
Göteborg,
Linköping,
Stockholm eller i
hela Sverige About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers and carried through a global partner network. Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.
Axis has more than 1,600 dedicated employees in more than 40 countries around the world, supported by a network of over 60,000 partners across 179 countries. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website
www.axis.com .
Reference number: 1141
WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. We allow and promote independent thinking; we seek to act as one, to be always open, and to think big!
Axis is looking for a French speaking Technical Services Engineer to join our Technical Services team.
WHAT WILL YOU DO
As a Technical Services Engineer you will be in contact with both end users and Axis partners to handle technical support cases for French speaking countries primarily, but also as a back-up for other regions. If you speak Spanish and/or Italian as well it’s seen as an advantage, but not a must.
We support over phone, a Web portal system (support tickets in writing), and chat.
Besides having a technical foundation, you need to be able to take good care of our customers. Customer care is one of our biggest focuses!
Your main tasks will be to:
• Provide advanced phone, Web portal system, and chat support to end-users, resellers/partners, and distributors
• Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
• At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case
• Assist primarily the sales office in your region, with both after sales and pre-sales support
• Build technical knowledge and contribute to developing the support function within the team.
At your disposal you will have senior technical services engineers, a team of product specialists, and all your other technical services colleagues providing you with product specific assistance and general help in the role.
The position involves a few travels a year within Europe.
WHO ARE WE LOOKING FOR?
We think that you are a service-minded, social, and structured individual. You have a large technical interest and excellent communication skills in native (or close to native) French, both verbal and written. You also have excellent communication and writing skills in English.
You are open-minded, understand the value of team cooperation and have experience from working with customer support. You understand the technical aspects of products and their functionalities. You have a sound knowledge of basic computer software and hardware technology and we believe you have a keen general interest in networking technologies, the Internet, LANs and network products.
Experience in one or more of the areas below are considered a plus: camera/image knowledge, network protocols, surveillance camera systems, servers and storage systems, client/server OS and application management.
TECHNICAL SERVICES TEAM
This Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we’re currently a team of around 30 people.
WHAT AXIS CAN DO FOR YOU?
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us!
READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Are you up for the challenge?
Find out more from our Technical Services Manager Claudio Musazzi, or Bo Gabrielsson, at +46 46 272 1800.
Apply before 21 August, 2014.
Publiceringsdatum2014-07-10Arbetstider och omfattningHeltid Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2014-08-21
Klicka på denna länk för att göra din ansökanKontaktClaudio Musazzi +46 46 272 1800
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
KontorsadressEmdalavägen 14
Jobbnummer 1936201
Observera att sista ansökningsdag har passerat.