Technical Service Support Agent (m/w)
SPX Service Solutions / Supportteknikerjobb / Göteborg
Observera att sista ansökningsdag har passerat.
Visa alla supportteknikerjobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos SPX Service Solutions i Göteborg The global automotive industry demands partners who can provide quality development, expert management and high-tech delivery of technical information. SPX Service Solutions, part of the SPX Corporation (a Fortune 500 company with over 18,000 employees and locations in more than 20 countries), meets the automotive technical information challenge head-on with over 30 years of experience and a staff of over 700 information specialists in our locations throughout the USA, Europe and Australia.
We are currently looking for a qualified
Technical Service Support Agent (m/w)
to begin work in our Göteborg location in Sweden or in our Hainburg location in Germany (you can choose the location) as soon as possible
If you are a qualified Technical Service Support Agent (m/f), then we would like to hear from you!
JOB DESCRIPTION
GENERAL SUMMARY
Provides first and second level technical support for customer diagnostic systems and system related IT infrastructure like End Point Management (EPM) systems. Identifies, researches and resolves technical problems. Establishes liaisons with other departments and locations when necessary. Reviews and improves hotline processes including equipment repair / loaner and exchange procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Respond to calls, e-Mails and personnel requests for technical support
• Analyze technical problems and give first and second level support to the customers
• Customer liaison and support, responsibility for the Sweden market
• Escalate customer incidents that can not be solved in a timely manner
• Enter orders into the system to return faulty customer units and to deliver repaired, loaner or exchange units. Follow up to ensure that orders are completed as to the customers expectations
• Enter related incidents into SMS
• Maintain communication with other SPX divisions, sites and departments
• Establish communication with partners and customers in order to achieve a flow of information
• Provide status reports to monitor performance in the support process
EDUCATION AND EXPERIENCE
• Minimum of 2 years of professional experience
• Fluent in Swedish and English, German desired
• Team player, good communicator, service and solutions oriented
• Methodical troubleshooting skills required
• Advanced IT knowledge (Hardware and Software) of Microsoft based workstations
• Basic knowledge of Microsoft based networks
• Working knowledge of SAP would be an advantage
• Take over responsibility within assigned area of duties
If you are interested in this position we look forward to getting your application via e-mail at:
alexandra.boos@spx.com . Please apply in English.
For further information please take a look at our websites:
www.spxeurope.comwww.spx.comPubliceringsdatum2009-07-27Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
FöretagSPX Service Solutions
KontorsadressPorschestr. 4
KontaktuppgifterTelefonnummer till arbetsgivaren saknas i denna annons.
Jobbnummer 483180
Observera att sista ansökningsdag har passerat.