Tech support Norwegian or German speaking
Tobii Technology AB / Supportteknikerjobb / Danderyd
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hela Sverige Visa alla jobb hos Tobii Technology AB i Danderyd,
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hela Sverige Tobii Dynavox, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life.
Are you interested in working in an international environment with cutting edge technology while helping customers with speech and motor impairments to live more independently and advocate for themselves? Do you enjoy interacting with dynamic and passionate customers and feel your work makes a difference?
Based in our headquarters in Danderyd, Stockholm, the Customer Service and Tech Support EUROW team, are the Tobii Dynavox product experts to whom colleagues, clients and users turn to when in need of help, advice and technical competence. We build strong, long lasting relations with resellers and users and actively work to obtain and develop broad knowledge of our clients, users and technology. Curious to know more? Meet one of our users.
As the link between our users and all involved parties inside of Tobii, the support team has an important role in feeding back information and influencing future development of products and services.
The role and responsibilities
You will be the voice of Tobii Dynavox to our customers, professionals and resellers and our customers advocate within the organization.
As a member of the support team and within your daily duties you will:
• Assist clients, resellers, sales representatives and account managers with support issues via phone, e-mail, instant messaging and remotely control users? devices
• Troubleshoot issues across our hardware and software platforms
• Help with customizations of our customers? communication software
• Develop knowledge in current and coming products
• Report feature requests and escalate issues
• Discuss needs and requirements with customers and professionals and suggest relevant Tobii Dynavox products and solutions
• Together with our marketing team monitor our social media channels
We are looking for
Personality and social skills are very important in this team. We are the first person people talk to when they may be happy, sad or frustrated: we are here to, support them through the issue they are experiencing and recommend additional products to complete their Tobii Dynavox experience and personal development.
To be successful in this role, you have:
• Proven experience in working with customer service, technical and product support
• Professional and social communication skills. You feel comfortable to interact with the tech savvy while you can make computer novices feel supported and understood as well
• Good level of spoken and written English plus one more language (either Swedish/Norwegian or German). You feel comfortable to communicate with customers from around the world, specifically UK, Germany or Norway.
• High level of computer knowledge. You are not necessarily an IT expert, but interested in technology, feel at home in Windows operative systems and easily find your way in new software.
• Fast learner, self-supportive and self-motivated
• We value a suitable qualification but we highly recognize social skills and work / life experience.
Submit your resume through our website (
http://www.tobii.com/group/careers/job-hub/user-focused-tech-support--norwegian-or-german-speaking/ ) as soon as possible, don't wait! At Tobii, we move quickly!
Please address your questions to Thorsten Dietz,
thorsten.dietz@tobiidynavox.com .
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-10-21ErsättningFast månads- vecko- eller timlön
FöretagTobii Technology AB
AdressTobii Technology AB
Karlsrovägen 2D
18253 Danderyd
KontorsadressKarlsrovägen 2D
Stockholm
Övriga kontaktuppgifterTelefonnummer: 08 6636990
E-postadress:
jobs@tobii.com Jobbnummer 3119810
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