Team Leader Customer Service to AkzoNobel
Akzo Nobel Functional Chemicals AB / Ekonomichefsjobb / Göteborg
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hela Sverige Visa alla jobb hos Akzo Nobel Functional Chemicals AB i Göteborg,
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hela Sverige Are you customer focused with high ambitions and want to develop as a leader in an international organization with great possibilities?
If the answer is yes, you might be the Operational Team Leader to our Customer Service team that AkzoNobel is looking for!
As a Team Leader you will coach and develop team members, initiating and implementing changes to meet AkzoNobels ambition to always be better. You will be involved in several different processes and will be having direct contact with customers, our sales organization and production. This is the perfect position for you who thrives in an dynamic environment where you are building and developing your own network!
Together with your positive, helpful and competent team you ensure daily operation runs smoothly and customer requirements on order fulfillment are met. You will face challenges and problems which makes your day to day work varying and developing to meet customer questions in the best way.
Main responsibilities
• Personnel responsibilities for four team members which incorporates supporting day to day routines, keeping development and salary dialogue, managing staff planning and contribute to a working climate with continuous improvement
* Receive orders, transfer them to SAP, check orderstatus, monitor the status, manage billing, deliver shipping documents and follow-up
• Handle and answer questions from internal an external customers
• Responsible for complaints and return handling
• Keep both external and internal customers pro-actively informed about issues regarding order fulfillment
Additional information
This is a permanent position on a full time basis, reporting to the Customer Service Manager abroad and based in Marieholm, Gothenburg.
Please apply via our online recruitment system with an uploaded job specific resume and cover letter in English. We do not accept applications via e-mail, these applications will be disregarded.
For additional information about the vacancy please contact Stephanie Kool-Claessens, Customer Service Manager, +31 611 767 732.
For information about the recruitment process, please contact Matilda Bolin, Talent Resourcing Partner, +46 709 577 134 or
Matilda.Bolin@akzonobel.comIf you have any general questions about your application or need assistance please contact:
TalentResourcing.SE@akzonobel.com.
We are looking forward to your application!
More about the business
This position falls within the Business Unit Industrial Chemicals, which produces and markets salt (industrial and foodgrade), energy, DME, chlor-alkali products and derivatives like monochloroacetic acid (MCA). The Customer Service Department is part of the BU Sales Operation Department and interlinks with the business side (Sales and Marketing) and the operational side (plant and site logistics) in order to best serve the customer.
The team in Gothenburg serves mainly the Swedish market withdeliveries of Salt and Chlor-Alkali products. Customer volume varies from one pallet per year till multiple full truck deliveries per week.
We perform drug tests on all employees as a part of our effort to maintain a drug-free environment.
• Bachelor 's degree within relevant field
• 3-5 years experience as a leader or within customer service
• Fluent in Swedish and English, both oral and written
To suceed as a Team Leader, you need to be a pro-active problemsolver who loves the challenge finding new solutions. In addition you are able to handle several different tasks and questions at the same time. You are accurate and able to structure your work in order to succeed and meet the customer requirements. As spider in the web you have excellent communication skills and show team sensitivity.
AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We're also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We're the people that make it possible for you to do what you need to do.
Publiceringsdatum2017-08-02Så ansöker duSista dag att ansöka är 2017-08-20
Klicka på denna länk för att göra din ansökanFöretagAkzo Nobel Functional Chemicals AB
AdressAkzo Nobel Functional Chemicals AB
s
44485 STENUNGSUND
KontorsadressStenunge Allé 3
Jobbnummer 3624257
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