Swedish Speaking Customer Service Representative

Sandvik Coromant, Kista / Butikssäljarjobb / Stockholm
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Sandvik Coromant Sverige AB is responsible for sales and marketing of Sandvik Coromant's product and service offerings on the Swedish market, and our mission is to strengthen customer competitiveness through offering improved production economy. To an environment where new ideas are encouraged and where there are exceptional opportunities for development, we need ambitious people who are looking to broaden their experience and develop in their profession. If you have the skills, we give you the tools to use them!

At the Customer Service function within Sandvik Coromant in the Nordic region, we handle order management and technical support of our products for both customers and field personnel. We are now looking for a Swedish speaking Customer Service Representative for the Business Operations department in Kista, Stockholm. This is an excellent opportunity if you are interested in the technical business world and want to join a big industrial company, where we offer great development opportunities.

Your mission
As a member of the customer service team, you are responsible for various tasks included in a customer support function: handling sales over the phone, managing orders for our standard assortment and our digital offer, handling returns to our distribution center in the Netherlands, and administering complaints for our logistics functions. You provide technical information on our tool assortments and cutting data, and you make recommendations based on our standard range offerings. In addition, you are responsible for invoicing material, credits and debits, you actively promote our digital solutions and you give excellent support to our customers and sales colleagues.

Your character
We are looking for someone with a relevant high school diploma, and previous experience from working in customer support or within the manufacturing or industrial sector is considered a plus. You are used to working in Office 365, and it is also beneficial if you are comfortable in managing SAP. As we operate locally, but are an international organization, you need good skills in both Swedish and English, while knowledge of Norwegian or Finnish are a plus.

Who you are makes all the difference! You have solid interest in technology and your approach is characterized by a sales-oriented mindset. Your positive attitude and exceptional verbal communication skills allow you to provide excellent service to both customers and colleagues. As we manage several processes at the same time, you effortlessly and effectively know how to operate in a high-paced environment. To be successful in this position, we also consider your good multitasking skills and thoroughness as highly desirable.

We actively work to create a workplace that is characterized by diversity and inclusion.

Application
As we have an ongoing selection process in this recruitment, we kindly ask you to send your application as soon as possible, and no later than March 20, 2019. Read more about Sandvik and apply at home.sandvik/career, Job ID: R0008228. If you wish to attach a cover letter to your application, please make sure to attach the file when uploading your resume.

Contact information
For more information about the position, please contact:
Andreas Månsson, recruiting manager, +46 (0)8 793 05 71

Union contacts
Victor Jansson, Unionen, +46 (0)8 793 05 77
Fredrik Andersson, Akademikerföreningen, +46 (0)26 264 735

For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.

Recruitment Specialist
Renée Nordström

Prior to this recruitment, we have already decided on what advertising channels and marketing campaigns we wish to utilize. In light of this, we respectfully decline any contact with marketing or recruitment agencies regarding additional channels or campaigns.

Sandvik Coromant is a part of global industrial engineering group Sandvik and is at the forefront of developing manufacturing tools and machining solutions, with knowledge that drives the industry standards and innovations demanded by the metalworking industry now and in the next industrial era. Collaborations with educational institutions, extensive investment in research and development and strong partnerships with customers support the development of advanced machining technologies and systems that will change, lead and drive the future of manufacturing. Sandvik Coromant owns over 3100 patents worldwide, employs over 8,000 staff, and is represented in 130 countries.

Publiceringsdatum
2019-03-05

Så ansöker du
Sista dag att ansöka är 2019-03-20
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Företag
Sandvik Coromant, Kista

Jobbnummer
4648405

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