Support specialist to Financial processes Centre
Scania CV AB / Administratörsjobb / Södertälje
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hela Sverige Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.Scania Financial Processes Centre (SFPC) is an established Shared Service Centre within Scania. Our organisation is located in Södertälje, Bangalore and Krakow and is handling Accounts Payable and Accounts Receivable. You will find our customers and stakeholders throughout Europe and Australia.
We now need to temporarily strengthen our organisation with a full time support specialist.
The position
The work as a support specialist will provide you with a great opportunity to get in touch with many different parts of Scania in many different countries, primarily in Europe.
The team you will be part of is responsible for customer service, operations and delivery support. We are a group consisting of people with mixed gender and age that have a good team spirit. We support each other to do our best, which contributes to team success.
The work days are intense and you will answer inquiries and service requests via phone and e-mail, and investigate deviations. Our services are provided in a professional and personal way, and with a service minded attitude. You will perform analysis and solve problems and work independent and together with the team, other colleagues, suppliers and customers.
Your responsibility will be
• Handle incoming queries, incidents and service/access requests via tickets or calls
• Assist with oversight of incoming queries, making sure that we as a team deliver in accordance with agreed targets
• Assist in the billing and collection function
• Handle collections and cases from enforcement authority
• Ensure a high quality customer service delivery and delivery support
• Contribute to improving our internal processes and systems and customer interactions
• Work together with other parts of SFPC to form a task force when needed to achieve excellent service and efficiency for Scania
• Perform ad hoc duties as assigned
Your profile
Since the position requires contacts with several different departments within Scania as well as external suppliers, we see that you have a positive mindset and that you take initiative without prestige. We also see that you have good communication skills. Apart from this, we see that you have:
• A bachelor's degree or equivalent work experience
• Two years of experience from Accounts Receivable. Experience from Accounts Payable will be an advantage.
• Experience from Customer Service and/or supplier management
• Strong organizational and problem solving skills
• Attention to detail
• High level of accuracy, efficiency and accountability
• Ability to simultaneously handle a large and diverse number of tasks
• Excellent language skills in Swedish and English and are strong in both written and oral communication
Experience from working with Basware, Oracle and/or SAP and knowledge of other European languages will be an advantage.
We will start interviewing through the publication period.
A background check may be conducted for this position.
Ersättning Enligt överenskommelse.
Så ansöker du Sista dag att ansöka är 2023-07-10
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Scania CV AB (org.nr 556084-0976),
https://www.scania.com Arbetsplats Scania
Jobbnummer 7917452
Observera att sista ansökningsdag har passerat.