Spanish Customer Manager - Part Time
Glorious Games / Butikssäljarjobb / Stockholm
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Temporary Position
Glorious Games Group
Glorious Games Group is a multi-product gaming company located in central Stockholm. It has been around for more than 10 years under the name Stardoll and has now evolved into producing multiple additional titles.
Innovation, Professionalism & Quality of Life
We believe that the most important thing when going to work is having fun, gaining new experiences and learning new things. We offer a work environment with a friendly atmosphere and great colleagues. Over the years we have learned a lot, but our hunger for knowledge and experience never stops, which is why we can offer a great chance to learn new things and grow as individuals.
We believe that working together is crucial for success. Challenges are always something we take on together and overcome. Quality of life is an important aspect of any work environment, so we strive to take care of our co-workers by supplying beneficial services, lunch walks and activities outside of work.
The Role
As Customer Manager, you will be in charge of the Spanish speaking markets for our products. This is a temporary position, with the possibility of extension.
As part of the Engagement and Retention team, you will be responsible for engagement activities such as special events, campaigns, contests, etc., while managing the Spanish speaking community which includes product localization and customer service as well.
Responsibilities
Community Management:
Managing the forums and blogs in Spanish, communicating with our players in order to keep the community fun, engaging and safe, while sharing with them the relevant information.
Updating and managing our engagement activities as features.
Localization:
Translating and localizing our products.
Creating and managing local activities such as contests and special offers.
Customer Service:
Answering customer queries.
Handling reports.
Providing the team lead with relevant feedback.
Qualifications
Excellent skills in Spanish and English, other languages are a plus
Ability to write creatively in your native language
Previous experience translating from English to Spanish
Previous experience in community management and/or customer service
Understanding of our target audience and their online culture
Excellent task management and collaboration skills
Personal skills
Great communication skills
Service minded
Stress tolerant
Team player
Able to take personal responsibility for tasks and outcomes
Able to plan ahead and work proactively
Varaktighet, arbetstid
Deltid Temporary position with possibility of extension
Publiceringsdatum2017-07-17Ersättning Lön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2018-01-03
Klicka på denna länk för att göra din ansökanKontaktLina Conde
lina.conde@stardoll.comFöretagGlorious Games
AdressGlorious Games
Luntmakargatan 26
11137 Stockholm
KontorsadressLuntmakargatan 26, Stockholm
Jobbnummer 3606797
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