Service Designer - Services Innovations
Scania / Datajobb / Södertälje
2018-06-07
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hela Sverige Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.
Commercial Operations has the global responsibility for the strategies, operations and control of the Scania-owned sales and services companies and business units. Commercial Operations provides support to the Scania-owned as well as to the independent franchise network through its support functions and support companies.
Scania is currently undergoing an exciting digital transformation towards a more flow-oriented and digitalized network in which Service design is playing a key role towards innovation.
Scania is a premium manufacturer of heavy trucks, busses and engines with a focus on delivering value through the whole lifecycle of the vehicles. To stay ahead in the industry Scania has a focus and ambition to digitalize processes that exists at our network across the globe.
There are several initiatives and programs running to support the achievement of long term targets.
Digital Dealer is currently one of Scania's most ambitious programs with high expectations from the whole organisation. With this program Scania is also exploring design thinking and human centred design to make it more established within the company. This includes working with information flows of service employees at the dealer network.
As a Service Designer in Services Innovations, your core responsibility will be to implement new ways of working with design thinking in the Digital Dealer program. In this role your working tools will be customer journeys, innovation workshops with interdepartmental inputs and prototyping.
Imagine yourself working in a fun, engaging and innovative environment with business professionals, process responsible, UX designers, Engineers and product owners to explore and facilitate innovation.
Your profile
As a service designer in the Digital Dealer program you'll be embedded in a discovery team together with software and workshop specialists. Your role will be to facilitate design thinking processes, perform/plan qualitative research, develop concepts and make sure the strategic vision is being communicated in a clear way. Parallel to your work there are several Scrum teams developing and testing as you go along.
Experiences / Skills
We think you are a seasoned design practitioner with a background in visual design or experience design. The role requires a lot of face time with internal and external stakeholders.
You have a Bachelor or Master degree in Service, Interaction, or related design field.
• Passionate about innovation.
• Good understanding of agile way working.
• Excellent design skills
The external contacts in our service network require that you are fluent in written and spoken English. Other languages are considered a merit. Travelling will be required.
For more information please contact:
Syed Zaidi - Services Innovation, +46700877821
Application
Apply via our website: HR InLine/Jobbsök på Scania by June 17th at the latest.
Jobid: 20180939 Your application should include a covering letter and CV.
Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2016, we delivered 73,100 trucks, 8,300 buses as well as 7,800 industrial and marine engines to our customers. Net sales totalled nearly SEK 104 billion, of which about 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 46,000 people. Research and development are concentrated in Sweden, with branches in Brazil and India. Production takes place in Europe, Latin America and Asia, with regional production centres in Africa, Asia and Eurasia. Scania is part of Volkswagen Truck & Bus GmbH. For more information visit
www.scania.com.Varaktighet, arbetstid
Heltid/ Ej specificerat
Publiceringsdatum2018-06-07ErsättningFast månadslön
Så ansöker duSista dag att ansöka är 2018-06-17
Klicka på denna länk för att göra din ansökanFöretagScania
AdressScania
Scania CV AB
15187 SÖDERTÄLJE
KontorsadressScania CV AB
Jobbnummer 4190067
Observera att sista ansökningsdag har passerat.