Service Delivery Manager to Hosting area
H&m It-Avdelning / Supportteknikerjobb / Stockholm
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hela Sverige We are looking for you who wants to join us in the challenge of taking our Infrastructure Services in Hosting Area to the next level and to be part of a growing service organization where every day is a new experience! We are looking for a driven Service Delivery Manager to take responsibility for the daily delivery of one or more services internal and external.
As a Service Delivery Manager, you will lead and take responsibility for the delivery within the service area, to manage & control daily operations, steer, support and coach the operation team.
The area that you mainly will work within is the Database environment within the Hosting area. It is also important to work very close together with the other SDM's for server and storage/backup. Knowledge in those areas are preferred as well.
This is an exciting and challenging role where you will be a part of taking the next step for the organization. As Service Delivery Manager you will handle expectations, requirements and requests and ensuring quality in the delivery at all times. Another challenge will be to find and cooperate with the right stakeholders to secure that we set the right expectations and the right requirements for the delivery.
To be successful in this role we believe you have some background and experience in above mentioned areas. You are a team player with great personal drive, enthusiasm and are a natural leader with the ability to not only identify and focus on the most important areas and tasks but also focus on todays as well as future problems and opportunities.
Your responsibilities
The work as Service Delivery Manager comes with lots of responsibility - and lots of fun. Your to do-list includes but are not limited to:
• Responsible to secure that the daily service delivery meet agreements with customers and if not, ensure that corrective actions are taken
• Establish and integrate processes needed to work with internal/external parties. Work with process managers to improve internal processes and performance
• Responsible to ensure that metrics and data is available for follow up of service delivery
• Follow up and analyze operational performance and work proactively with improvements
• Monitor and ensure that operational tasks are performed to secure the daily delivery of the IT Service
• Work with internal and external suppliers to align capacity, availability, continuity and security towards IT service requirements (customer needs)
• Cooperate with customers, suppliers and other stakeholders in all the above on regular basis
Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.
And your skills include:
• At least 5 years' experience of Service Delivery Management and/or other management roles
• Experience of managing external delivery
• You have excellent customer focus
• Experience in working according to ITIL and ITSM
• Manage your own budget and do regular budget follow up
• Understand new requirements and their impact on existing services
• Experience of relevant infrastructure services within Hosting area
• We want you to have a high ability to communicate and prioritize your own tasks
Who are we at the IT department?
We are the sum of the abilities and personalities we have. Our warm, value-driven culture brings us together. We like working at a fast pace and making decisions on the go. Our creativity helps us solve complex challenges.
We have the opportunity to advance the business of H&M group, work with the latest IT technology in exciting global projects and change the entire fashion and design industry for the better. If you have the drive, joy of discovery and willingness to assume responsibility, there is no limit to what we can achieve together.
Publiceringsdatum2018-07-16Så ansöker duSista dag att ansöka är 2018-08-31
Klicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
Årstaängsvägen 13
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Jobbnummer 4252157
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