Service Delivery Manager
Orange Cyberdefense Sweden AB / Säljarjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla säljarjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Orange Cyberdefense Sweden AB i Stockholm,
Sundsvall,
Göteborg,
Malmö,
Umeå eller i
hela Sverige As a Service Delivery Manager at Orange Cyberdefense you are responsible for maintaining strong customer relationships and improving our services to maintain high customer satisfaction. You will be responsible for one or maybe two of our Key Accounts in Sweden and work closely with the team engaging in this customer. You will develop into a challenging position where you guide the customer to a safer business as a trusted advisor.
In this position you will both enable and drive a proactive business-level dialogue and a performance management approach that is focused on maintaining a service culture and delivering value. You will engage with the customer to plan, monitor and implement solutions in collaboration with our delivery teams and vendors. It is important for you to understand the customers business, assist in the prioritization of projects and ensure that projects align with the customer IT strategy.
Key Responsibilities
• Maintaining positive relationships with customers through continuous dialogue with purpose to identify customer needs and overseeing service delivery within the company context
• Works across technical and business teams to achieve results, and to ensure the right quality of work is achieved
• Point of management escalation and contact internally and externally for service delivery issues
• Proposes improvements based on customer feedback and own findings
• Ensuring customers' priorities for new or changed products and services
• Maintain an awareness of current and proposed technology challenges and concerns within the IT security industry and recommend potential solutions to meet expectations and forecasted requirements
• Stay abreast of new technologies and their ability to provide a competitive edge to assigned systems
Who you are?
We believe you have a strong operational experience in managing the delivery of services and support for demanding enterprise customers. You are passionate and enthusiastic for the customers and their needs. You should have a good technical understanding and base level of technical awareness and it is meritorious if you have previous experience of working in a security focused business.
The following qualities are highly valued:
• People skills with a team spirit - we work together to find the best solution
• You enjoy building long term customer relations, understand the customers' needs and establish realistic expectations
• You have an in-depth feel for making sure achieve win-win opportunities for customers and own organization
• Appreciate and curious working in a company with the core values; humble commitment, innovation, respect, simplicity and trust
The following technical skills are preferable:
• Good conceptual understanding of network and security technologies
• Good understanding of ITIL and similar IT Service Management frameworks
• Good conceptual understanding of the typical enterprise customer security and network solutions
Why us?
• Opportunity to work with market leading technology in combination with some of the industry's most talented experts
• Modern work environment
• We will provide you with opportunities of development, both within your professional role but also the opportunity to develop within the organization where only your ambitions set the limit!
• A challenger culture that encourages you to be self-driven and curios
How to join us
Join us by sending your application through our application form. The selection is ongoing and the position can be filled before the last application date. If you have any questions you are very welcome to contact responsible recruiter Fanny Westergren (
fanny.westergren@orangecyberdefense.com).
We look forward to receive your application!
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2022-09-01ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2023-02-18
Klicka på denna länk för att göra din ansökanFöretagOrange Cyberdefense Sweden AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Orange Cyberdefense Sweden AB (org.nr 556589-7211),
https://orangecyberdefense.com/se/ Arbetsplats Orange Cyberdefense Sweden
Kontakt Fanny Westergren
fanny.westergren@orangecyberdefense.com Jobbnummer 6940296
Observera att sista ansökningsdag har passerat.