Senior System Tester & DBA M-Commerce (180132)
Ericsson AB / Datajobb / Karlskrona
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As a team member of SA M-Commerce Software and Operations unit, Near Product Services you are supporting our customers and customer units with Specialized Customer Support. Your role will be Customer Support Engineer and you will have possibilities to expand and deepen your technical skills within the M-Commerce products (EWP and EMI) while supporting our current customers and ongoing customer projects.
Responsibilities & Tasks
Provide support in technical query and trouble shooting problems reported by customers
Register trouble report towards R&D
Take emergency duty and support on critical cases
Summarize the problems founded and provide preventive action proposals
Collect feedback from customer side and submit to R&D Program to continue improving product
Continuously update knowledge base
Participate in customer project activities such as FFI, FNI and FOA activities
Close collaboration with R&D and participate in knowledge transfer activities, typically LSV and test
Position Qualifications
Excellent technical M-Commerce Product Portfolio knowledge or from similar areas
TR handling and Requirement Management Knowledge
High degree of Customer and Business Understanding
Initiating and Driving Action
Collaborative, Relating & Networking
Product Development Knowledge
Delivering Results and Meeting Customer Expectations
Adapting & Responding to Change
Good Communication and Presentation Skills in English
University degree BSC, MSC or equivalent
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday.
Now You have the a unique opportunity to be part of building and enhancing our Mobile Financial Services and M-Commerce.
Publiceringsdatum2017-05-02Så ansöker duSista dag att ansöka är 2017-06-16
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 3470428
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