Senior Quality and Services Support
Incluso AB / Organisationsutvecklarjobb / Jönköping
2025-09-10
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hela Sverige We are looking for a Senior Quality and Services Support for a global company in the area of Jönköping. Start ASAP, 3 months contract to begin with.
Assignment Description:
The Head of Quality & Technical Support is responsible for managing and improving key operational processes within the Global Aftermarket function, including product quality assurance, warranty handling, technical training, and support.
The role ensures efficient execution and continuous refinement of support and quality systems, contributing directly to customer satisfaction and performance targets. This position also plays a role in identifying opportunities for tactical improvements and aligning team activities with the broader aftermarket strategy.
Role & Responsibility:
Operational Leadership: Oversee day-to-day execution of quality assurance, warranty handling, and technical support services across the aftermarket business. Ensure teams operate within defined procedures and performance metrics.
Team Management: Lead a team of functional managers and specialists across quality, support, and training domains. Align individual and team objectives with business priorities and ensure efficient task execution.
Tactical Process Development: Support the enhancement of workflows, tools, and policies in response to recurring product or customer issues. Propose refinements to existing methods to improve service levels and reduce costs.
Issue Escalation and Cross-Functional Coordination: Act as a liaison between aftermarket and internal stakeholders (e.g. R&D, Manufacturing, Product Management), relaying field insights and ensuring resolution of systemic quality issues through structured escalation.
Training and Documentation Oversight: Ensure accurate and user-friendly technical materials and training programs are available and regularly updated for service providers, internal staff, and customers.
Performance Monitoring and Reporting: Track KPIs related to warranty, quality incidents, training effectiveness, and support responsiveness. Share insights with leadership and recommend improvements where necessary.
Required skills:
Competence in leading and developing mid-sized teams, including functional specialists and frontline managers.
Ability to interpret product and warranty data to drive improvement actions.
Strong communication skills, particularly in coordinating across functions and managing sensitive issues constructively.
Familiarity with quality systems (e.g. ISO standards, FMEA, RCA) and continuous improvement tools (e.g. PDCA, 8D).
Organized, detail-oriented, and capable of balancing short-term execution with medium-term enhancements.
Adept at managing documentation, training materials, and technical content relevant to field support.
Fluency in English and Swedish.
This role is 100% onsite in Jönköping. Start is ASAP, 3 months limited contract to begin with.
Please submit your CV as soon as possible since we will review the applications on an on-going basis.
For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.
Så ansöker du Sista dag att ansöka är 2025-10-10
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Incluso AB (org.nr 559002-3213)
551 89 JÖNKÖPING
Jobbnummer 9502592