Sales Administration Officer
Tetra Pak / Säljarjobb / Lund
2014-11-14
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Do you want to be part of a team giving World Class Service & Support to Tetra Pak customers all over Europe? In 2013 Tetra Pak Technical Service established a European Parts Centre for managing the orders and queries related to spare part for all customers in Europe. This team is based in Lund and consist of 35 people. We service ~3500 customer sites in Europe & Maghreb in ten different languages. The position offers a great opportunity to make a true difference for our customers and will provide you with valuable experience in a fast paced, dynamic and international environment.
We are now looking for two Turkish speaking Sales Administration Officers to join our team and play a vital role in our success for servicing and supporting our European customer base. The responsibility of the team is to handle all the administrative tasks for the spare part orders, from initial contact with the customer, to co-ordination and follow-up of transportation to the customer's destination. As a Sales Admin Officer you will be a key player in our organisation and for driving our customer satisfaction in a direction that aims to increase Service, Performance & Quality. To be successful in this position you need to be a good communicator and have an excellent command in English both written and verbal. You are also fluent in Turkish and can service and support our Turkish customer base in a professional manner, verbally and in writing. Knowledge within the logistics area and IT is an advantage but not a requirement.
Main responsibilities
Be the front-line operator in one or more languages (~75% of work)
• Main point of contact for customers & market companies for parts orders and inquiries.
• Respond to incoming orders and queries per phone and e-mail, utilizing a network of Tetra Pak colleagues & external partners for support
• Execute order administration tasks in SAP and other internal tools & systems.
• Follow-up on orders, service level agreements and other key measurements.
• Assure that transport to each customer is done in the right time, and at the lowest cost.
• Work in close cooperation with the European market companies & other internal departments
Be the second-line operator in one or more of the following areas (~25% of work)
• Issue purchase orders and follow up on deliveries from suppliers
• Preventive housekeeping of pending orders via our IT systems and reporting tools
• Participate in Daily Management and other activities to constantly improve the operation
• Responsible for driving and maintaining our Quality Management System (QMS)
In the position you will work with a dynamic team in a high-paced working environment. You will have extensive international contacts both externally with Customers and internally within Tetra Pak. Communication has to be pro-active, fast and accurate.
As a person you are service minded, result oriented and can easily and on a detailed level understand work instructions, work processes and administrative tools. You can work independently and together with others towards set goals. You have excellent communication and networking skills, customer service being your leading star. You have the ability to take initiatives and drive for changes. You are a team-player and enjoy co-operating with others to solve the work tasks in the most efficient way.
Please complete and submit your application in English online no later than November 19, 2014.
For further information about the position, please contact Ernesto Zegarra at +46 46 36 1209. For trade union information, please contact Susan Stigborg-Andersson /Unionen at +46 46 36 2432 or Michael Warenholt/Sveriges Ingenjörer + 46 46 36 1210. For information about your application, please contact recruiter Sofi Almqvist +46 46 36 37 46.
Publiceringsdatum2014-11-14Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
FöretagTetra Pak
AdressTetra Pak
Ruben Rausings gata
22186 LUND
Övriga kontaktuppgifterTelefonnummer: 046-361000
Jobbnummer 2068087
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