RMA Fulfilment Specialist
Axis Communications AB / Inköpar- och marknadsjobb / Lund
2025-01-24
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hela Sverige Shape the Future of Supply Chain Excellence at Axis
At Axis Communications, we don't just lead the global market in network video - we innovate, challenge boundaries, and set new standards. Our products and solutions are at the forefront of making the world smarter and safer. Success here is driven by our passionate and skilled employees, bold enough to think differently and deliver cutting-edge results. Now, we're looking for a Fulfilment Specialist to join our Reverse Supply Chain team at our headquarters in Lund, Sweden. The Reverse Supply Chain team ensures excellent customer service by managing returns and repairs in the aftermarket, maintaining a smarter, safer and more sustainable world.
Role Overview: RMA Fulfillment Specialist
As RMA Fulfillment Specialist at Axis, you will play a vital role in delivering exceptional service to our customers. In this dynamic and multifaceted position, you will oversee the setup and execution of the reverse supply chain, ensuring efficiency and excellence in a complex operational environment. Your primary responsibility will be to manage and monitor the performance of RMA (Return Material Authorization) partners within a designated region, fostering collaboration and driving continuous improvement.
Key Responsibilities:
* RMA Partner Management: Oversee and maintain strong relationships with RMA partners, ensuring alignment with service-level agreements and operational standards.
* Performance Monitoring: Track, analyze, and evaluate partner performance, identifying areas for improvement and implementing corrective measures.
* Collaboration: Act as a central liaison, maintaining a broad network and working closely with internal teams and external partners to ensure seamless operations.
* Technical Interface: Serve as the primary contact for Axis Technical Service regarding RMA cases, ensuring timely resolution and communication.
* Process Optimization: Identify, develop, and drive process improvement initiatives to enhance operational efficiency and partner performance.
Your Future Team - Supply Chain professionals with a strong sense of collaboration
You'll be joining a dynamic and talented team of 14 RMA Supply and Reverse Logistics professionals, all working towards one common goal: delivering exceptional service by ensuring product availability at the right time and place. Our team operates with a strong sense of collaboration and cross-functional influence across Axis' supply chain, from strategy to execution. Together, we are committed to driving efficiency and optimizing processes for a smarter, safer, and more sustainable world.
Who Are You?
To excel in this role, we believe you are an analytical individual with a positive mindset, excited by the prospect of working in a dynamic and innovative environment. You thrive on challenges, have a passion for problem-solving, and understand that a smile can make even the toughest tasks easier. While you are a true team player, you also excel at working independently, taking ownership of your activities, and managing them effectively. Building relationships at all levels comes naturally to you, and you have a knack for influencing key stakeholders to drive success.
What We Expect:
* A degree in relevant field.
* At least 5 years of experience in Supply Chain Management within a global environment.
* A proven track record of working effectively in a team and building strong relationships with management and colleagues.
* Strong ability to present data effectively and establish agreements with a wide range of stakeholders.
* Fluency in English, both written and verbal.
What We Wish:
* Aftermarket knowledge, experience managing returns, repairs, and reverse logistics.
* Electronics, knowledge of supply chain needs for high tech products.
* Experience in ERP systems, business intelligence tools, and advanced knowledge of Excel.
* LEAN, skills in using LEAN to streamline and improve processes.
Your ability to take initiative, coupled with your strategic thinking, will make you an invaluable asset to our team.
Why Axis? - A Culture That Values Impact and Growth
At Axis, you'll find more than just a job. You'll be part of a culture that rewards creativity, promotes continuous development, and values individual contribution. We offer a career in a fast-paced, global company that's constantly evolving, where you'll have the autonomy to lead, innovate, and see the direct impact of your work.
We want you to enjoy working with us, which is why we offer benefits such as morning "fika" every day, Friday cake, company bonus, wellness allowance, health insurance and your very own Axis bicycle - to name a few.
Ready to Drive Change?
This is your opportunity to join an industry leader and make a tangible difference. We are excited to hear from professionals who are ready to take ownership of their role and drive transformation in a global supply chain environment.
Submit your application by February 21, 2025. For any questions, contact our recruiting manager Stefan Grönvall at
Join Axis - where your drive, competence, and passion will fuel the future of global innovation!
Ersättning Not Specified
Så ansöker du Sista dag att ansöka är 2025-02-23
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "R-121581".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Axis Communications AB (org.nr 556253-6143)
Arbetsplats Axis Communication
Jobbnummer 9124867