Reception Manager
Sheraton Stockholm Hotel / Receptionistjobb / Stockholm
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Reception Manager
We are looking for a passionate Reception Manager to continue to lead our reception team to success!
As a Reception Manager, the main focus will be the reception part of the Front Office. You will be responsible for the daily work of GSA, Night, Operator, Rooms Controller and Club Lounge. The Reception Manager will work 80% as Duty Manager and 20 % with administrative tasks.
You will be responsible for:
Daily work at the Front Office as Duty Manager
Scheduling
Training the associates
Lead, inspire and develop associates at the front office
Control that policies & procedures are being followed, as well as create SOP's
Guest Satisfaction, and handling guest complaints with Service Recovery model
Monitor guest feedback, and make changes where needed
Develop and identify new procedures
Maintain co-operation between all departments to make the hotel successful in their business promise
Cover some areas of responsibility when Director of Rooms is not present.
Your Background and skills:
We believe that in order to be successful in the role as Reception Manager you have the following skills and qualifications:
2 years of experience in a Leadership Role in Front Office.
A passion to lead others to exceed in their roles
Always striving to exceed guest expectations
Excellent problem-solving skills and analyzing data
Fluent in verbal and written business English, conversational Swedish speaking skills
We offer a position in a fantastic team!
The position is fulltime and permanent after successful probation!
We are looking forward to receiving your application at the latest April 28th, 2019
Varaktighet, arbetstid
Heltid Tills vidare
Publiceringsdatum2019-04-11ErsättningFast
Så ansöker duSista dag att ansöka är 2019-04-28
Klicka på denna länk för att göra din ansökanFöretagSheraton Stockholm Hotel
AdressSheraton Stockholm Hotel
Box 195
10123 Stockholm
KontorsadressTegelbacken 6
Jobbnummer 4727226
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