Product Owner Call Reduction
Telenor Sverige AB / Datajobb / Solna
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hela Sverige Visa alla jobb hos Telenor Sverige AB i Solna,
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Järfälla,
Sollentuna,
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hela Sverige Who we are
We're here to connect you to what matters most, and by doing so, empowering societies. As a Telenor employee, you will be part of a large, international organisation that goes beyond customers - we want to play an important role in the societies we serve. Being connected can change your life, and we're serious about helping our services make the widest possible impact.
We are looking for a bright and driven person to join our Call Reduction Squad. Telenor is rapidly heading towards the digital future and we are looking for people with a natural proactive drive who wants to make a difference.
What you'll do
Call Reduction is a central part of our Service & Support Tribe. Our aim is to reduce customer pain points, improve efficiency in Customer Support, and drive the digital shift in service and support -the fundament of a healthy and growing company.
As Product Owner, you define the strategy and the vision of the squad and how reach the targets. You are the main stakeholder of the squad, have a clear vision of where the squad is going and communicate this to the squad. In your role as Product Owner, you are responsible of maximizing the value of the work of the squad and delivering on KPIs, and you are empowered to prioritize and make decisions within the scope of the squad.
You report to the tribe lead of Service & Support and you work closely with the other Product Owners of Service & Support, as well as teams outside the tribe.
Your work tasks include:
* Define and communicates the strategy and vision of the squad
* Plan ahead long term
* Responsible for delivering on the KPIs that are set together with the Tribe Lead and defines the roadmap for how to reach them
* Ensure that the team is fully staffed with necessary competence and defines the set of necessary competencies and capabilities in the squad in cooperation with tribe and chapter leads
* The link between the organization's stakeholders, the customers and the squad
* Understand and anticipate the customers' needs
* Understand and order/highlight data, product, IT (or other) development needed in the future for succeeding with the squad's mission
* Typically participate in the daily stand-up, Sprint Planning/Review, Backlog refinement, retrospective and PO sync
* Communicate status externally
Accountable and responsible for the Backlog. Backlog management includes:
* Backlog items are clearly expressed
* The Backlog is maintained
* Prioritize the items in the Backlog to best achieve the squad's goals and missions
* Ensure that the Backlog is visible, transparent and clear to all, and shows what the squad will work on next
* Ensure that the squad understands the items in the Backlog to the level needed
Who are you
To be successful in this role, you have an engaging and strong leadership, with strong analytical skills and a collaborative and decisive mindset. Experience in Telenor's business area is an advantage; a structured approach is a must. It's also an advantage if you have previous experience of Customer Service.
Our promise
A balanced workforce is key to our success. To secure that, we're committed to fostering a working environment where our employees are supported and empowered in all areas of their work. We promise you a company eager to learn and rapidly adapt to a digital world where you will be welcomed into a skilled team of professional and knowledgeable colleagues. In addition, you will get:
* A flexible and fun way of work
* A great, engaged team with lots of ideas and drive
* Company focus and commitment
* A generous health and benefit package with for example wellness grant, health insurance, "give me a break"-days, occupational pension and much more
* Development programs to deepen your knowledge and broaden the competence
Come join us now
If you are interested and would like to know more, please contact Märta Laurin (0734 25 26 57). Don't send your CV directly by email - these will not be evaluated.
Good to know
* According to Telenor's policy, we conduct background checks on the final candidate for all recruitments
* Application deadline: 2019-02-24, but we evaluate candidates continuously
* Location: Stockholm, Solna
Varaktighet, arbetstid
FULLTIME PERMANENT
Publiceringsdatum2019-02-07ErsättningSALARY
Så ansöker duSista dag att ansöka är 2019-03-24
Ange följande referens när du ansöker: J076110
Klicka på denna länk för att göra din ansökanKontaktRecruiter Name
FöretagTelenor Sverige AB
AdressTelenor Sverige AB
Not Specified
11645 Stockholm
KontorsadressNot Specified
Jobbnummer 4600388
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