Nordic Work Force Manager
Webhelp Nordic / Marknadsföringsjobb / Upplands Väsby
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hela Sverige We are looking for an analytical and business minded Work Force Manager with workforce management experience for Webhelp Nordic.
Your mission will be to drive and develop all processes within staffing planning.
As a Work Force Manager, you take strategic responsibility with focus on analysis and changes of work.
We are looking for someone who actively will contribute to improvements for the staff, and come up with new solutions. As A Workforce Manager you will:
• Operate and develop all processes linked to workforce management for the company's assignment, which involves developing and operating methods and ways of working within the field.
* Lead and manage the schedulers including general management processes, i.e. 1-2-1, annual review.)
* Ensure the quality and coordinate workflow from WFM to Scheduling to Real Time department.
* Provide the production with trend measurement and analysis covering all related to adherence/attainment/productivity.
* Coordinate staffing.
* Be involved in recruitments requirements.
* Environmental scanning linked to system use and effectiveness
* Provide the production with trend measurement and analysis covering all related to adherence/attainment/productivity
Qualifications:
• We believe you have 3-5 year's experience as a workforce specialist or analys, or a similar job.
* Experience as a manager 1-3 years.
* High understanding of the complexity and challenges that comes with planning and optimization of scheduling staff.
* Experience with scheduling or forecasting tools
* Skilled in the MS Office package, especially Excel.
• Ability to manage projects to improve employee performance
• Since English is our business language it is important that you have good English skills and feel comfortable by using this at a daily basis. * University Degree within project management, economics, statistic, labor law or logisitc is an benefit.
• Experience of Teleopti is an benefit.
As a person you are analytical, quality minded and driven.
You have a business way of think that affects your whole way of work, and you understand and appreciate the communication needs cross functions and cross levels.
About Webhelp Nordic:
Webhelp is a global company specialised within customer experience, payments, sales and marketing over social and digital channels.. You can find us in 26 countries with 35.000 employees.We are working together with some of the most progressive brands such as, Sky, Shop Direct, Bouygues, Direkt Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.
The position
The position is full time employment.You will be part of a professional and fun atmosphere, with a dedicated workforce that are eager to achieve and be the best. You will be located at one of our sites in the Nordics, but it will be necessary to count in travel days.
Startdate: Flexible startdate according to agreement. Send us an application and CV if you think that YOU are our next employee! If you have any questions please contact Louise Wilde-Brandt Olsson
louise.wilde-brandt@nordic.webhelp.comVaraktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2018-05-02Ersättning100%
100%
Så ansöker duSista dag att ansöka är 2018-05-18
Klicka på denna länk för att göra din ansökanKontaktJennie Olsson
jennie.olsson@nordic.webhelp.com +46 8 5010 4000
FöretagWebhelp Nordic
AdressWebhelp Nordic
Solna Torg 3 Box 4006
16904 Solna
KontorsadressSolna Torg 3 Box 4006
Jobbnummer 4118239
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