Nordic Service Administrator to Bio-Rad Laboratories Sweden
Bio-Rad Laboratories AB / Inköpar- och marknadsjobb / Solna
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hela Sverige Visa alla jobb hos Bio-Rad Laboratories AB i Solna,
Sundbyberg eller i
hela Sverige As a Service Administration for our Service Department, you will be managing day to day tasks including scheduling of the Field Service Engineers in the Nordic region, ordering spare parts, speaking with customer to arrange service and installation visits. Preparing and sending out quotes and inputting contracts into ServiceMax. Perform and monitor billing of Contracts and Work Orders in ERP. Updates records and ensure the quality of data in ServiceMax and ERP. Communicating with Field Service Engineer, Sales, and Customer Technical Support to ensure all stakeholders are involved in the dispatching process. Communicating with customers on scheduling and keep them updated.
About Bio-Rad:
Bio-Rad Laboratories has played a leading role in the advancement of scientific discovery for over 60 years by providing a broad range of innovative tools and services to the clinical diagnostics and life science research markets. Founded in 1952, we have a global team of more than 8,500 employees and serve more than 150,000 research and industry customers worldwide through our global network of operations. To learn more about Bio-Rad, please visit:
www.bio-rad.comKey Responsibilities:
Fully responsible to keep, maintain and implement process controls for the management of service contracts, service billing, quotations and reporting. Maintaining records, renewal notices and all service mailings in line with business requirements. Invoicing Service contract and Workorders from ServiceMax. Monitor and correct invoices in ServiceMax or in ERP where needed.
Processing of credit notes and re-invoicing in ERP (SAP)
Service contract renewal and Service contract offer.
Daily duties to schedule and control resource management against customer SLAs.
Dispatching of the Field Service Engineers within 20 min from work order creation.
Order of spare parts and shipping of urgent spare parts to the Field Service Engineers or directly to the customer. Monitoring of Parts Orders in ServiceMax and ERP.
Main contact person of any question about service center repair.
Preventative Maintenance Planning within correct timescales and contract entitlement.
Planning with Sales/Customer Technical Support and customer the installation of systems.
Establish Quotation for in-house and field service billable work orders.
Entering the work orders of third-party engineers to ServiceMax.
Control of calibration of all service tools (voltmeter, temp meter) and update in ServiceMax.
Arranging for external calibration
Coordination of cycle count for Field Service Engineers car stock using ServiceMax.
General Admin responsibilities as required.
Adherence to process and operating procedures.
Creation of Purchase requisitions in SAP for all the suppliers and services linked to the Service Department.
Manage all daily administration tasks within a given time frame.
Testing new service procedures / new releases in SAP/ServiceMax.
Key qualifications are:
At least 3 years' experience in a customer facing environment, preferably within Technical Service
2 years minimum experience working in Service Admin organization in a customer facing role is a must.
Strong, demonstrable administration experience required.
Strong communication skills with internal and external customers to ensure effective management and control of the PM, repair or installation.
Good time management skills and good listening skills.
Good experience with Windows PC skills including Word and Excel.
Working knowledge of SAP and ServiceMax is perceived as an advantage.
Fluent English and Swedish both verbal and written. Other Nordics languages as optional.
Flexible to changes and learning experiences.
Ability to adapt and work as part of a team or independently.
Able to take ownership and work close with local Service Manager and Service Admin Supervisor.
Publiceringsdatum2022-05-11Så ansöker duSista dag att ansöka är 2022-06-10
Klicka på denna länk för att göra din ansökanAdressBio-Rad Laboratories AB
Vretenvägen 13B
17154 SOLNA
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Bio-Rad Laboratories AB (org.nr 556457-8895),
https://www.bio-rad.com/ Vretenvägen 13B (
visa karta)
171 54 SOLNA
Arbetsplats Bio-Rad Laboratories
Jobbnummer 6633889
Observera att sista ansökningsdag har passerat.