Nordic Customer Service Controller
H & M Hennes & Mauritz Gbc AB / Controllerjobb / Borås
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hela Sverige Do you want to be a key business stakeholder who supports the Nordic organization in putting our customer in the forefront of everything we do? Are you an inspiring leader who wants to build engagement? Look no further! We are looking for a Controller to join our Nordic Customer Service Centre.
At the Customer Service function, we contribute to H&M Groups vision and growth by making our customers lives easier, providing our customers with exceptional guidance and inspiration, whenever and wherever they connect with us. We serve customers to all brands within H&M Group, through their full shopping journey's. The organization includes around 3500 colleagues globally and 17 established CS Centers around the world, so far. We are on an exciting journey to meet and exceed our customers' expectations - today, tomorrow and in the future.
Job Description
In the role as Nordic Customer Service Controller, you will become a part of a management team that serves our 4 Nordic markets; Sweden, Denmark, Finland, and Norway. You will be a leader who supports, empowers, and drives business mindset to the Nordics. You will also work in close collaboration with other functions to drive operational strategies.
You are responsible for setting the budget, optimizing, and following up on the performance of our Nordic markets according to our key objectives: resilient financials, winning together and creating meaningful relationships.
You will support the vision of growing long lasting customer relationship by ensuring data driven decisions are taken, actively improving data quality and integrity. You will also drive improvements of operational efficiency and lost control, supported by increasing the business mindset throughout the customer service organization.
Additionally, will your responsibilities be to:
Drive profitable and sustainable growth
Be a strategic partner and develop frameworks that enables Nordics teams to take informed decisions and support them to reach our goals
Evaluate, analyze, and drive improvement activities
Close communication and collaboration with global controlling team and global functions to achieve goals
Secure correct and timely administration by for example ensure the accuracy of all KPIs to support decision making for future actions to improve customer experience
Lead and develop a high-quality controlling steering model including reporting and follow-up structure
Deliver an accurate yearly and quarterly budget for all Nordic markets
Qualifications
As a person we believe that you are a communicative and engaging team player full of drive and optimism. You like to take on challenges and always challenging the way. You thrive in an entrepreneurial setting and are always looking for possibilities to improve the business.
To be successful in this role, we believe you have:
At least 3 years of experience within controlling, preferably within retail industry
Previous experience of working within customer service is highly meritorious
A university degree within business administration or engineering
Previous experience of leadership, informally or formally
A strategic ability and a proven track record of setting clear goals with plans and actions on how to achieve them
Great communication skills
Excellent skills within MS Excel and Power BI
Strong analytical ability and take actions based on your analysis
Solid skills in project management, prioritization and building business cases
Fluent in English
Additional Information
This is a fulltime position based in either Borås (Sweden), Greve (Denmark) or Barcelona (Spain) and you will report directly to the Nordic Center Manager.
If you feel your experience, skills and ambitions are right for this role, please apply with your CV as soon as possible but latest by 10th of April.
H&M Group is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.
At H&M Group we strive to have a fair and inclusive and recruitment process. This is why kindly ask you to not attach Cover Letter in your application as this could cause unintentional subjective assessment. Thank you!
We look forward to receiving your application!
Så ansöker du Sista dag att ansöka är 2023-04-10
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare H & M Hennes & Mauritz Gbc AB (org.nr 556070-1715)
Hultagatan 47, 507 50 (
visa karta)
507 50 BORÅS
Arbetsplats H&M Group Customer Service
Jobbnummer 7610678
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