Managed Services Engineer
EPiServer AB / Datajobb / Haparanda
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hela Sverige The Managed Services Support Engineer is part of a team chartered to support Episerver's Managed Services and Managed Cloud offerings providing high service availability to our customers. The position requires the right blend of technical depth, breadth, experience and process awareness to handle the day-to-day responsibilities of these offerings. A positive attitude and the ability to deal with ambiguity in a fast paced environment are essential in this role. Good organizational skills and self-discipline are also required.
Build strong and effective working relationships with the Service Management team and Engineering
Develop proficient understanding of all critical Episerver applications and services
Ability to lead and facilitate conference calls to address site incidents
Engage customers, develop relationships, and solve problems
Process focused; provides input to help improve/build processes
Flexibility to work any shift and to be on call outside of standard business hours
BA/BS degree in CS or equivalent technical experience.
Experience with networking infrastructure components such as application delivery controllers, load balancers, and firewalls
Working knowledge of change and problem management methodologies
Strong written and verbal communications skills; ability to communicate with audiences of all levels
Fast learner with good troubleshooting and analytical skills, and the ability to quickly solve complicated system and application issues
Able to work independently with minimal supervision, and stay focused on delivering results
Must possess a sense of urgency and passion for customer service
Good organizational skills and self-discipline
Monitor, triage, document, fix, and escalate all Managed Services support incidents
Minimum 1-3 years' experience in the following skills and environments:
NOC or Operations environment
Supporting web based applications
Systems Administration experience with Windows Server, SQL Server, or IIS
Managed Hosting
Application and Data Security
Virtualization Software and Services
We are a passionate group of people who are proud of our values. We love what we do and like to have fun while doing it. We are looking for like-minded people to share in our vision and mission. Take a look at our current job openings to find the right position for you. We look forward to hearing from you.
Publiceringsdatum2017-09-28Så ansöker duSista dag att ansöka är 2017-10-28
Ange följande referens när du ansöker: Managed Services Engineer -SWE
FöretagEPiServer AB
AdressEPiServer AB
Box 7007
10386 Stockholm
KontorsadressRegeringsgatan 67
Jobbnummer 3724430
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