IT Service Manager - R&D Services
Husqvarna AB. / Supportteknikerjobb / Jönköping
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Are you a dedicated & innovative IT professional who wants to join a 325 year old company? We can offer you a challenging position in an international environment at GIS (Global Information Services) the global IT department of Husqvarna Group in the town of Huskvarna.
Are you looking for an opportunity to grow both professionally and personally?
Do you want to be part of something unique?
Husqvarna strives for innovation and promotes creativity. Known for having adapted and evolved by developing new products over several centuries and remains cutting edge in product development today. You will be working with dedicated professionals in a team that sets high standards and pushes to maximize potential.
Husqvarna is an inspiring place to work - with its history and innovation over the years that continues today with the emergence of a new era of Internet of things - where you will face new and exciting challenges. Husqvarna is shifting from a pure manufacturing company to a company that also sells and innovates in digital technology and services. It's a big shift and we want you to be a part of our journey!
We really look forward to your application!
Husqvarna Group
Husqvarna Group is a world leading producer of outdoor power products including chainsaws, trimmers, robotic lawn mowers and garden tractors. The Group is also the European leader in garden watering products and a world leader in cutting equipment and diamond tools for the construction and stone industries. The Group's products and solutions are sold under brands including Husqvarna, Gardena, McCulloch, Poulan Pro, Weed Eater, Flymo, Zenoah and Diamant Boart via dealers and retailers to end-customers in more than 100 countries. Net sales in 2014 amounted to SEK 33 billion, and the Group had more than 14,000 employees in 40 countries.
Husqvarna Group, industry leader and active in global markets, is strengthening their position by moving further towards an even more customer and end user oriented company. GIS (Global Information Services), the IT department of Husqvarna AB, is responsible for the delivery of IT-services throughout the group. The organization is based at the major hub sites Huskvarna, Shanghai and Charlotte (US) and delivers its services globally.
Your future challenge
As Service Area Manager for R&D Services, and as the IT owner of R&D Services, you will drive the development of our future product development services, working together with our business units in close coordination with colleagues in the IT Architecture team.
This position requires some travelling both in Sweden and abroad.
Your team
Global Information Services offers a dynamic workplace with a clear agenda to develop a global organization in line with large scale changes both within IT and the business. A strong team of co-workers and challenging varied roles that aim to stretch and expand the value IT delivers within the organization.
Your role
The Service Manager for R&D Services is responsible for the IT services within the product development application domain. This domain consists of CAD and PLM systems, mainly Dassault SmarTeam. Various supporting applications are also in your responsibility.
Your services are consumed globally by our divisions product development departments as well as our group common technology office. Furthermore some manufacturing units as well as some external users are also consuming services within your domain.
The Service Manager for R&D Services is also responsible for some other applications not related to the product development domain.
It's likely that a transformation project will be initiated in the future to improve services and modernize the application landscape. The Service Manager will play an important role in such transformation activities.
In this position you will manage an outsourced delivery which will be predominately provided by one main supplier of managed IT services. You will plan and manage change activities, manage service requests, act as escalation point for incidents and drive problem management activities. Furthermore, you will facilitate operational review forums with internal customers and external Service Delivery Managers in order to ensure pro-active delivery planning and structured service improvement initiatives.
You will plan and follow-up budgets, and support the process of IT service cost charging/allocation towards internal units and customers.
Who you are
We think that you have a relevant educational background for the specified position. You have approximately 5 years of work experience with some experience in a similar role, preferably in a large international company. To manage the task of this position it's essential that you have a good understanding of relevant business processes as well as IT operational processes such as ITIL.
You have the ability to communicate both in written presentation and in speech. As we are a global organization this includes excellent skills in English. It's important that you are a well-organized person who likes to work in a structured way and actively work on preserving the established processes and procedures.
You thrive in a dynamic and challenging environment. You love solving issues. You are a team player.
For further information about the recruitment process, please contact:
Andrew Shorter Recruiter at eWork Group, phone: +46 72 545 72 32,
e-mail:
husqvarnarecruitment@ework.seVaraktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-08-26ErsättningFast månads- vecko- eller timlön
Så ansöker duYou can only apply through Husqvarna.se career site:
Klicka på denna länk för att göra din ansökanFöretagHusqvarna AB.
AdressHusqvarna AB.
Drottninggatan 2
56182 HUSKVARNA
Övriga kontaktuppgifterTelefonnummer: 036-146500
Faxnummer: 036-146810
Jobbnummer 2405684
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