IT Business Analyst
Volvo Group / Datajobb / Göteborg
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IOS is the unit in charge of all Volvo group IT infrastructure services. As the majority of these services are delivered by a partner, the mission of the department is to focus at governing and controlling this partner, as well as managing the remaining IT infrastructure delivery teams in Volvo.
Service Management
The mission of Service Management is to manage the infrastructure and end-users services catalog, projects, and deliveries, in order to optimize the partner deliveries and cost.
There are three main service portfolios, each subdivised in a few sub-portfolios: application infrastructure, core infrastructure and end user services.
We are looking for IT Business Analyst
In this role you will be reporting to the manager Service Project and Portfolio Management. Your scope will be the infrastructure services portfolio.
Role Mission & Context
As a IT Business Analyst in infrastructure you will interface mainly within Group IT and with our external partner. You will work together with Group IT representatives to do the initial assessment of the feasibility of services, analyses within the different portfolios and improvement activities together with HCL.
Key Responsibilities
• Provide input to new development and enhancement projects when it comes to requirements
• Participate in pre-study and requirement gathering
• Understand complex issues and identify opportunities and risks in projects
• Provide process and functional support (Infrastructure service support) within the dedicated areas
• Participate in service design activities.
• Support the Service Area Leaders by investigating improvement possibilities with regards to one time and run time activities.
• Perform quality assurance activities, for example root cause analysis, end-to-end support quality etc.
We can offer
You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will be a key player in building the new Volvo I&O organization. You will work in close collaboration with various stakeholders inside as well as outside the Volvo Group.
At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc.
For additional information please contact:
Maria van der Ploeg, Manager Service Project and Portfolio Management +31 73 902 8504
Required Competencies
• University/Master's Degree or equivalent in relevant area
• General Knowledge about Infrastructure services
• Experience of governance : directing, planning and monitoring of IS/IT services
• Strong experience in working in projects
• Service oriented mindset and strong business mindset
• Strong experience of IT Services management
• Knowledge about the services in scope
• Excellent communication & presentation skills
• Complete proficiency in English
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group IT manages the Group's overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.
We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Publiceringsdatum2018-02-13Så ansöker duSista dag att ansöka är 2018-02-26
FöretagVolvo Group
AdressVolvo Group
•
40508 Göteborg
Kontorsadress•
Jobbnummer 3962043
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