HR Services Desk Manager
Essity / Ekonomichefsjobb / Göteborg
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hela Sverige EssityEssity is a leading global hygiene and health company dedicated to improving well-being through our products and solutions, essentials for everyday life. The name Essity stems from the words essentials and necessities. Our sustainable business model creates value for people and nature. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands, such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 48,000 employees and net sales in 2017 amounted to approximately SEK 109bn (EUR 11.3bn). The headquarters is located in Stockholm, Sweden, and the company is listed on Nasdaq Stockholm. More information at
www.essity.com. Overview
We are looking for a HR Services Desk Manager to Global Business Services (GBS). If you would like to be part of an exciting transformation journey, working with a global and highly motivated organization of around 1000 people, this is the opportunity for you.
GBS is the service partner to the entire Essity delivering services within finance, human resources, workspace and master data. Our employees, spread across more than 35 countries, deliver both professional and transactional services every day to all our internal customers in Essity. We are in the beginning of a transformation journey, meaning going from a regional organization set up to a service aligned and to develop our way of working making use of new modern technology and solutions.
The HR Services Desk Manager has a global responsibility and leads the services delivered within HR. As an HR Services Desk Manager, you will be accountable for the global service desk for all HR Services, including being the first point of contact for customers. This will be a central role for the whole HR community requiring continuous contact with different HR stakeholders. You will have a key responsibility by defining and building a new service development team, whose tasks will include improving and managing our new system ServEss and virtual assistant. Thus, you and your team will have vital role in collecting and transferring knowledge and turning that knowledge into continuous improvement. Also, you will contribute to the development of other new and/or improved services, tools, and processes
You will report to the GBS Director HR Services and this global position will be located in Gothenburg. Some travelling may be required, yet skype, video etc. is the common global meeting setting.
Main Tasks
Define, build and coordinate the Service Desk team and its function within GBS
Responsible for collection and transferring knowledge inside and outside of the GBS sourcing administration team, and working to turn that knowledge into continuous improvement
Contributes to development of new and/or improved services, tools and processes through participation in projects and initiatives led by the services development teams
Accountable for customer satisfaction and continuous efficiency improvements in own area
Responsible to secure close cooperation between the different organizational units across the matrix organization
Responsible to establish and maintain an effective communication with customers and key stakeholders, within matrix and own organisation
Lead, direct, evaluate, and develop the team by performing the employee management process for staff e.g. staffing decisions, coaching, development and evaluation.
Responsible for delivering all services agreed to internal customers across all Essity Business Units in a correct and timely manner
Accountable for budget and to secure good cost management within own responsibility area
Key Competencies
University Degree and or equivalent experience within the HR field
Fluent in English
Service Management knowledge or experience is preferred
Demonstrated success in leading and developing remote teams in a complex, service-intensive, deadline-driven environment
Taking ownership and working proactively towards the business and customers
Skilled in driving and managing change
Drives continuous improvements and implements
Adopts new technology/systems
Being structured, always having a holistic perspective
Experience from an international working environment
Has the right and positive want-to/can-do-attitude
Additional Information
We are looking forward to your application. Please apply online. Applications through email or post will not be accepted.
If you have questions regarding the position, please contact GBS Director HR Services Åse Wergeland, +46317460910.
Essity kindly but firmly declines direct contact with recruiting and staffing agencies, as well as job advertising sellers.
Varaktighet, arbetstid
enligt avtal enligt avtal
Publiceringsdatum2018-12-05Ersättning•
Så ansöker duSista dag att ansöka är 2018-12-26
Klicka på denna länk för att göra din ansökanKontaktLotta Thun
FöretagEssity
AdressEssity
Mölndals bro 2
43131 Mölndal
KontorsadressMölndals bro 2
Jobbnummer 4493788
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