Head Of Field Service - Bmas Ms Network (201550)
Ericsson AB / Datajobb / Stockholm
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hela Sverige Field services PA ms networks
Purpose of the role: Revamp the Field Services function to be Portfolio and Delivery efficiency Management. Field Maintenance Services for part over our Operate Flow and are a foundation component of our Managed Services business.
Skills, knowledge and experience to be successful in role (captured below)
Leadership
A management background with experience of a driving role in a leadership team. At least 10 years of senior management experience.
High integrity and high attention to compliance
A team player, flexible and open to change, able to manage complexity and ambiguity
Ability to engage, inspire, and influence people
Strong interpersonal, communication, customer and engagement skills
Solution oriented personality with a strong focus on results & outcomes.
Strong ability and experience to drive change
Sales/ Customer
Define and develop the Field Services business & delivery strategy as part in conjunction with the Operate Flow
Define and ensure the effective implementation in the MA domain of the standard operating model for Field services
Define and implement the next generation Field Services Business and operation model to ensure Ericsson is recognized as number 1 in efficiency and quality of service
Functional/ Technical
Strong business acumen gained from senior experience in sales/operations & support functions to e2e delivery
Ensure that all Field services operations can be measured in a consistent manner and provide the MAs with support on Demand Management methodology's and make buys decisions.
Develop the long term competence model for Field Services
Other unique requirements
Drive to challenge self and others to raise the bar and look to exceed the expectations of the customer
Able to make decisions & drive stakeholders towards making decisions
Experience working within Region / Market Area is necessary .
Cross cultural awareness and sensitivity for different business practices and customs.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
Publiceringsdatum2017-07-07Så ansöker duSista dag att ansöka är 2017-07-21
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 3595476
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