Global Service Engineer
Thermo Fisher Scientific / Kemiingenjörsjobb / Uppsala
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hela Sverige About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.
Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.
Our products and services help our customers solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Visit
www.thermofisher.com. Role:
Global Service Engineer
In this role you will work internationally and cross-functionally within the company, the work will be very varied and will include:
• Developing and maintaining, from a technical standpoint, IDD Technical Service documentation, such as service manuals, service bulletins, SAT/IQ/OQ documents, checklists and troubleshooting guides.
• Supporting the creation of a Technical Service Training program and developing the Global Training Center in Uppsala into a true Center of Excellence.
• Providing second-line support remotely to field service engineers and occasionally on customer site for more complex installations and repairs at Key Accounts worldwide.
• Supporting launch projects, product development and product care activities by driving the understanding of "design for serviceability".
• Used to dealing with field services engineers on global projects desirable.
• Supply 2nd/3rd line support to field engineers across the globe.
• Involved with the development of new instruments and working with project teams.
• Driving the implementation of Technical Service SOPs on a global and regional basis.
• Promoting efficient Spare Parts Management activities.
• Providing guidance on how to measure relevant service statistics and instrument metrics.
• Proactively drive collaboration activities to secure a best practices approach with the service organizations within IDD and other Thermo Fisher divisions.
• Some experience within Project Management is desirable though not essential.
This role would suit someone who has previously been a field services engineer in a similar industry though training on products will be provided for the right person. Thermo Fisher is a market leader in IDD and we are making a difference in the world.
We look forward to receiving your application!
This position can be based in Stockholm, Uppsala or remotely.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Publiceringsdatum2018-09-19Så ansöker duSista dag att ansöka är 0001-01-01
FöretagThermo Fisher Scientific
AdressThermo Fisher Scientific
Box 6460
75137 UPPSALA
KontorsadressRapsgatan 7P
Jobbnummer 4357165
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