Global Care Business Partner
Maersk Sverige AB / Marknadsföringsjobb / Göteborg
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hela Sverige Maersk Line is the world's largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world's largest ships - we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.
Your promise. Delivered.
Number of employees: over 100
Customer Service is looking for a Global CARE Business Partner (GCBP) to serve one of our Global Key Clients. The role offers great development opportunity for those who possess extraordinary customer service skills, thrive on developing senior customer relationship and want to be part of expanding the business with our most important customers!
GCBP will need to confidently deliver our service delivery performance to key stakeholders and executives, and provide compelling stories that promise ease of doing business for the customer which can be used favorably in ongoing business discussions to further grow and strengthen our partnership. GCBP will work closely with a local CBP who is responsible for the customer 's local interaction with Maersk Line Customer Service.
We Offer
In this role, you will gain industry knowledge, international experience, develop communication skills and techniques relevant to customer service and sales. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team 's success.
The Global CARE Business Partner will be part of our Key team, and part of the larger Customer Service team with approx. 30 CARE Business Partners in total.
Key Responsibilities
• Be the customer 's first point of contact for the customer on global level
• Act as a sparring partner to the Key Client Manager in engaging with the customer on global customer service matters
• Monitor customer performance and follow up on commitment and forecast
• Build strong relationships with the customer, understand the customer 's business, service needs, drivers and desires
• Build network and strong relationships with CARE Business Partners globally
• Ensure smooth execution of the end to end shipment lifecycle
• Own and escalate customer issues and engage relevant stakeholders as required
• Own and improve the customer satisfaction
• Seek out and act on continuous improvements opportunities both in relation to the customer and internal/external stakeholders
• Proactively monitor shipments globally
• Manage and improve the customer processes and handle issues and requests from customer
• Work according to defined objectives and KPIs
• Handle daily communication with internal and external customers and stakeholders
Who we are looking for
The ideal candidate is a service minded team player with a commercial mindset, result-driven and enjoy challenges. You have excellent communication skills and genuinely appreciate the interaction with other people. You are able to take on multiple tasks with a sense of urgency and strive to deliver excellence in the details. We value the ability to identify improvement areas, take actions and initiate appropriate solutions.
• Commercial experience (from sales or customer service)
• Experience from transport industry/shipping
• Holistic understanding of the supply chain management
• Manage without authority - manage teamwork among colleagues within/outside own cluster or function
• Capability of taking up discussion with senior-management and Key Client Management
• Great communication skills (verbal and written)
Varaktighet, arbetstid
Permanent
Publiceringsdatum2018-08-16Så ansöker duSista dag att ansöka är 2018-09-24
FöretagMaersk Sverige AB
AdressMaersk Sverige AB
41263 GÖTEBORG
KontorsadressMölndalsvägen 24
Jobbnummer 4293552
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