Getinge Group söker Complaint Specialists till Solna!
Getinge AB / Organisationsutvecklarjobb / Solna
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Getinge Group is in an exciting and intensive period of change and we are strengthening our Business Category Unit Acute Care Therapies (ACT) at the manufacturing site in Solna by recruiting two new Complaint Specialists. Our Customer Complaint department focuses on the post market surveillance of the globally installed base of ACT products. We perform complex technical investigations, manage authority reporting and provide feedback to customers regarding investigation results. The department plays a significant role in understanding the customers' needs during the complete products' lifecycle and contributes to maintaining safe products. You will be part of a dynamic team, where you have the possibility to contribute to its development.
The Position
In this position you will be responsible for evaluating and resolving customer complaints. You will be a part of a learning organization by working with continuous process improvements and contributing to fulfill the department goals. You will interface with different stakeholders across the organization, (for example within Quality, Manufacturing Operations, Engineering, Supplier Quality, R&D etc.) regarding identification and resolution of complaints.
Among Your Main Responsibilities And Tasks Will Be
• Evaluation and assessment of complaint information in a timely manner
• Make decisions regarding authority reporting in a timely manner
• Complaint risk review/assessment
• Product failure mode analysis
• Create response letters to give feedback/results back to customers
• Statistical evaluation of potential complaint trends
• Working with CAPA handling (Corrective action and Preventive action)
• Contribute to process and product quality improvements
The position is located in Solna and you will be reporting to the Director of Customer Complaints department. Limited traveling is required in this role.
The Ideal Candidate
As ideal for the position you have 1-3 years related experience from similar work tasks together with an academic degree in Medical Technology, Engineering or Quality education. Experience from a regulatory environment and from the Med-Tech industry is favorable. You are fluent in Swedish as well as in English, which is our corporate language.
As a person you are a goal-oriented and cooperative team-player who drives results and takes responsibility. You have a structured, accurate and solution-oriented attitude and you are stimulated by running many parallel activities. Being able to communicate efficiently with different stakeholders is important in order to succeed in the role. An ability to work in a changing environment is also a key factor for this position.
We have a Passion for Life.
We enable hospitals to perform surgeries, we assist healthcare professionals in treating acute health conditions and we ensure safe care for patients during recovery. Our innovative, market leading products and services contribute to saving lives across the world every day.
A career at Getinge Group offers a dynamic, international environment with a market leading company where you can learn, grow and thrive whilst passionately contributing to sustainable healthcare.
Working for Getinge Group is much more than a job - we offer a career that matters!
Publiceringsdatum2017-03-10Så ansöker duSista dag att ansöka är 2017-03-29
KontaktMagnus Lindqvist
FöretagGetinge AB
AdressGetinge AB
Box 8861
40272 Göteborg
KontorsadressLindholmspiren 7A
Jobbnummer 3367292
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