German Speaking Disputes Advisor
Klarna AB / Butikssäljarjobb / Stockholm
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Solna,
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hela Sverige Visa alla jobb hos Klarna AB i Stockholm,
Uppsala eller i
hela Sverige Are you a service minded and efficient problem solver? Do you have strong communication skills and enjoy investigating tricky customer cases? Are you fluent in German and English and want an outlet for your analytical side? Then you are the one we are looking for!
Klarna was founded in Stockholm 2005 with one mission: to make it easier for people to buy online. Today, Klarna is one of Europe's fastest growing companies. In 2014, Klarna merged with SOFORT and created Klarna Group. Klarna Group has about 1400 employees within 18 markets - and we keep on growing.
As an advisor you will give our customers excellent service by providing solutions over phone and mainly e-mail. Acting as the second line of response to our German speaking customers, you will be responsible for solving tricky consumer and merchant cases and delivering service with high efficiency.
Dispute Resolutions is a central part of Klarna and our Service Center Department. Your work will have a direct impact on our customer satisfaction. The current challenges are to continue to build up a world class disputes function as well as to bring new ideas and thoughts into the current set up - thereby helping us to continue to deliver a good result and a great service to our customers. You will work independently as well as closely with your colleagues within the German/Austrian Team of around 25 members.
To succeed in this role you are a driven and independent person, with a strong interest in communication. Critical thinking comes naturally to you, and you are secure in making the right decisions, while being unafraid to use your own initiative. Ideally you have experience in customer support, you would love to serve as an ambassador for our brand and you have excellent communication skills in both German and English. Market knowledge of Germany is a merit.
What we can offer you:
Extensive learning opportunities
Generous occupational pension and insurance plans
One of the most modern offices in Stockholm with a young vibrant environment
International English speaking organisation with over 50 nationalities -
https://www.youtube.com/watch?v=RSk5oI8k55QSubsidised gym membership and sponsored wellness benefits
Public transportation discount and other deals
Breakfast buffé - start your day with awesome colleagues
Still not convinced? Have a look at this german career-video to help you make up your mind:
https://www.youtube.com/watch?v=VLF-73k0z50If this sounds like the perfect fit for you, please send us your application in English as soon as possible. Selection and interviews will be held continuously. Please make sure to enclose your resumé and cover letter with your application.
As an advisor you will give our customers excellent service by providing solutions over phone and mainly e-mail. Acting as the second line of response to our German speaking customers, you will be responsible for solving tricky consumer and merchant cases and delivering service with high efficiency.
Klarna was founded in Stockholm 2005 with one mission: to make it easier for people to buy online. Today, Klarna is one of Europe's fastest growing companies. In 2014, Klarna merged with SOFORT and created Klarna Group. Klarna Group has about 1400 employees within 18 markets - and we keep on growing.
Publiceringsdatum2017-04-13Så ansöker duSista dag att ansöka är 2017-05-05
Klicka på denna länk för att göra din ansökanFöretagKLARNA AB
AdressKLARNA AB
Sveavägen 46
11134 STOCKHOLM
KontorsadressSveavägen 46
Jobbnummer 3440375
Observera att sista ansökningsdag har passerat.