Finnish Quality Process Analyst

Klarna AB / Organisationsutvecklarjobb / Stockholm
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As a Quality Process Analyst for Customer Service at Klarna you will be responsible for Quality Assurance, develop and measure the way we communicate with our customers as well as to coach and inspire the agents and develop their skills. You will work closely with our 1st line and their quality assurance in order to have top quality in all customer interactions. Translation of documents will be a big part of your daily work, this could be translations for our intranet, e-mails to customers and a lot more.

You will be a part of the Quality Team who is focusing on giving every agent at Service Center the best opportunities to perform in a great way. Quality Team do this by taking care of information spreading, education, quality assurance and user support. In this role you will have the opportunity to influence the development of our Customer Service and Merchant Support for the Finnish market.

To succeed in this role you are a driven and outgoing person who have a strong interest in communication. You have experience from working at Customer Service or Merchant Support and Finnish is your native language. You have strong communication and pedagogical skills and you thrive on getting a great deal of responsibility and freedom.

We recommend you to apply as soon as possible, selection and interviews are held continuously.

Location
Stockholm, Sweden

Publiceringsdatum
2015-03-10

Arbetstider och omfattning
Tillsvidare
Heltid

Ersättning
Fast månads- vecko- eller timlön

Så ansöker du
Klicka på denna länk för att göra din ansökan

Företag
KLARNA AB

Adress
KLARNA AB
Sveavägen 46
11134 STOCKHOLM

Kontorsadress
Sveavägen 46
STOCKHOLM
Visa på karta

Övriga kontaktuppgifter
Telefonnummer: 08-12012000

Jobbnummer
2198171

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