Field Service Manager Nordics
GE Healthcare Bio-Sciences AB / Elektronikjobb / Uppsala
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hela Sverige The Field Service Manager, is responsible for the daily management and delivery of the external customer experience, so as to drive customer satisfaction in line with our strategy of providing "State-of-the-art Delivery" , the impact of which is to ultimately drive the organization to achieve the annual operating plan and business growth targets year on year.
Essential Responsibilities:
Achievement of goals is via balancing the focus of activity between the daily operational tasks and of strong people development.In this position the individual will report directly to the Regional Service Manager for the Nordic territory and have responsibility of Service Engineers located in the Nordic region. Success of the position will be measured by the financial performance of the service business, coupled with a series of KPI's and an external customer net promoter score (NPS). Other responsibilities are:
• Accountable for undertaking positive leadership, provide coaching and personal development to direct reports in support of the business and the individuals career development.
• Responsible for building a "high performing team" of field service engineers and achieves this by leading and cultivating a culture that upholds the integrity and values of a GE business.
• Owns the business operational processes at a local level and the daily execution and delivery of the service operation by using the KPI's and NPS score. Take appropriate action to deliver metrics in line with the business goals.
• Focused upon driving business results by taking ownership of key customer relationships.
• Promotes a safe working environment and ensures compliance with all applicable EHS policies and procedures.
• Effectively leverages internal relationships to enhance the business performance and external customer experience.
• Regularly review the coverage of the service team in terms of both territory and capability (product) that supports the developing installed instrument base in line with sales plans/outcomes
• Manages the availability of stock effectively to meet KPI's and customer satisfaction in a controlled manner such that business needs with associated costs are balanced allowing contractual obligations to be delivered in the most cost effective fashion.
In case of any job related questions, please contact Hiring Manager Dorte Bang (+45 24248126).
• Former experience from a similar role as well as a relevant formal education
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electro-mechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Experience in using systems used to support a field based service organization.
Desired Characteristics:
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels and can manage conflicts in a professional way.
• Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continuous professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions. * Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Publiceringsdatum2018-02-16Så ansöker duSista dag att ansöka är 2018-03-07
Klicka på denna länk för att göra din ansökanFöretagGE Healthcare Bio-Sciences AB
AdressGE Healthcare Bio-Sciences AB
Björkgatan 30
75184 Uppsala
KontorsadressBjörkgatan 30
Jobbnummer 3970919
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