Event and Monitoring Manager
H&m It-Avdelning / Datajobb / Stockholm
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hela Sverige Visa alla jobb hos H&m It-Avdelning i Stockholm,
Borås eller i
hela Sverige Do you have an extensive background within Event Management and Monitoring and do you see the potential for its effect on IT?
To meet future needs we are strengthening our great team that manages Event and Monitoring for H&M IT department. We stand firmly on the common ITSM processes (ITIL) and Event Management is central for us to succeed with Service Integration (SIAM).
We provide Service Integration support within H&M IT department and ensures that Service Providers and internal teams are efficiently integrated into daily operations and work according to H&M processes and ways of working.
We work towards all of H&M - business, end-users and Service Providers to secure stable end-to-end services, responsive support and enabling effective use of all IT services. Our mission is to simplify for all IT users within H&M Group, making them productive and cared for. Every day.
As an Event and Monitoring Manager your typical contacts will be with several areas; Operations, Service Delivery, Development, Suppliers and OC (Operational Center). You will also work closely with the Process Architect for Event Management who is a part of the Event and Monitoring team.
To succeed in this role, we like you to be business minded and pragmatic, have a great understanding of IT processes and their necessity to enable business success and have a people relation based attitude.
Your responsibilities
The job as Event and Monitoring Manager at H&M comes with a lot of responsibility - and lots of fun.
Your to do-list includes:
Event Operations
Ensure that H&M Divisions and Vendors understand and adhere to H&M processes and ways of working, successfully guide people
Daily management of the errands coming into the team
In depth knowledge of the process workflow and tool support
Secure understanding of KPI reports and process measurements
Guide, support and follow up OC (Operation Center) Event coordinators and follow up OC event performance
Follow up on improvements and quality of KB-articles and events/alerts and produce Event related reports
Event Configuration
Point of contact regarding event configuration and ordering
Manages the portfolio of offered monitoring services
Produce and maintain event configuration policies and guidelines
Facilitate review of monitoring orders and secure that monitoring is implemented
Securing that sub-contractors fulfill their agreements (including Management Packs) and assist projects and SAC (Service Acceptance Criteria) process when it comes to Monitoring and Event management
Produce presentation decks and manuals
Event Tool Administration
Setting up and maintaining integrations to external monitoring sources
Creating and maintaining Event/Alert correlation and enrichment rules
Development and maintenance of dashboards and maps and documentation of setup and configuration
Process, governance & Design
Provide feedback to Process Owner and Process Architect regarding process design, propose process and tools enhancements
Participate in improvement efforts regarding processes and way of working
Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.
Your skills and experiences include:
Ability to present the services provided in a service minded and pedagogical way
Operational experience of Monitoring and Event management
Good understanding of the ITIL Framework
Good understanding of the capabilities performed by different monitoring tools for example:
MS SCOM (System Center Operations Manager)
HP OM (Operations Manager)
HP NNM (Network Node Manager)
Splunk
Riverbed
In depth knowledge of Service Now (Event Module, CMDB Module, Knowledge Module)
Driven, motivated and goal-oriented mindset and a true team spirit
Good English communication skills both verbally and in writing
Who are we at the IT department?
We are the sum of the abilities and personalities we have. Our warm, value-driven culture brings us together. We like working at a fast pace and making decisions on the go. Our creativity helps us solve complex challenges.
We have the opportunity to advance the business of H&M group, work with the latest IT technology in exciting global projects and change the entire fashion and design industry for the better. If you have the drive, joy of discovery and willingness to assume responsibility, there is no limit to what we can achieve together.
Publiceringsdatum2018-08-15Så ansöker duSista dag att ansöka är 2018-09-05
Klicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
Årstaängsvägen 13
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Jobbnummer 4292387
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