DMS Support Analyst, fokus ekonomi
CDK Global Sverige AB / Supportteknikerjobb / Sollentuna
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hela Sverige Visa alla jobb hos CDK Global Sverige AB i Sollentuna The Support Analyst is the first point of contact for the users who call DRACAR+ support. While providing a high level of customer service, the Support Analyst answers incoming calls, chats and cases via our web portal. You will record key, pertinent information into the support ticketing system and together with your expertise resolve requests in a timely fashion. The Support Analyst escalates unresolved problem/issues/requests to the correct, designated support teams. The Support Analyst's primary role is troubleshooting basic end user issues in DMS Dracar+ as well as providing basic desktop support to users' agency provided workstations.
What you'll be doing
You will be part of the Operation team in Sweden which is a small team of consultants and support personnel. The team delivers small and large installations as well as supports our customer on their business and system challenges. The geographical is mainly Sweden and Norway but many tasks are also managed and delivered in cooperation with our offices in Denmark and Finland.
There are about 200 future colleagues in the Nordics.
Specific Tasks and Duties include, but are not limited to, the following:
• Primary responsibility is user support and customer service, taking calls from end users requiring assistance via phone, chat or our support portal.
• Understand and provide advice and direction to end users
• Follow standard Service Desk operating procedures and processes; accurately log all Service Desk tickets using the ticketing application
• Adhere to all service desk policies and processes in supporting users
• Other duties, as required, to support user groups during IT transitions and upgrade projects
Qualifications Required
• Experience in financial work with good understanding of economic processes
• Understanding the whole of a company
• Accountancy / Accounting
• Application knowledge from ERP or DMS system
• Good knowledge of English, which is our company language
• Requires Swedish skills on a level equal to native speaking as you also will be supporting customers in Norway and Denmark.
We highly value if you have
• experience from accounting and preferably also IT-systems, to the position as Support Analyst for our DRACAR+ solution
• Interest for usability and function in the ERP / DMS system
• Knowledge of DMS Dracar + / Optima21.
• Work experience from the automotive industry with a focus on car dealership or vehicle workshop.
• Had a similar role previously as a consultant or responsible for the financial part of your company's ERP or DMS system
This is a challenge for those who want to learn a lot, who see opportunities and want to find solutions!
Why a career with CDK Global?
We demand diversity. Our people may be spread across countries, continents and cultures, but we're united by a passion and enthusiasm to drive our business forward. This means no matter where you work you'll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers. Our differences are our strengths
Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.
Qualifications Required
• Experience in financial work with good understanding of economic processes
• Understanding the whole of a company
• Accountancy / Accounting
• Application knowledge from ERP or DMS system
• Good knowledge of English, which is our company language
• Requires Swedish skills on a level equal to native speaking as you also will be supporting customers in Norway and Denmark.
We highly value if you have
• experience from accounting and preferably also IT-systems, to the position as Support Analyst for our DRACAR+ solution
• Interest for usability and function in the ERP / DMS system
• Knowledge of DMS Dracar + / Optima21.
• Work experience from the automotive industry with a focus on car dealership or vehicle workshop.
• Had a similar role previously as a consultant or responsible for the financial part of your company's ERP or DMS system
This is a challenge for those who want to learn a lot, who see opportunities and want to find solutions!
The team in Sweden is a small team of sales rep, consultants and support personnel.
The team sells and delivers small and large installations as well as supports our customer on their business and system challenges.
The geographical is mainly Sweden and Norway but many tasks are also managed and delivered in cooperation with our offices in Denmark and Finland.
There are about 200 future colleagues in the Nordics.
De första intervjuerna sker på engelska via vår centrala HR avdelning i England. Ring eller maila inte direkt till CDK Sverige, vänligen använd anvisad länk.
https://jobs.cdkglobal.com/job/Sollentuna-Support-Analyst-3-Stoc-_/481860800/Varaktighet, arbetstid
Location: Our office in Stockholm - Sollentuna. Employment: Full-time employment with immediate start. The position includes travel to a limited extent, both in Sweden and internationally.
Publiceringsdatum2018-07-02Ersättning30 dagar semester (ingen övertidsersättning)
Så ansöker duSista dag att ansöka är 2018-08-17
Ange följande referens när du ansöker: Support Analyst D+ Sweden
Klicka på denna länk för att göra din ansökanFöretagCDK Global Sverige AB
AdressCDK Global Sverige AB
Box 465
19124 Sollentuna
KontorsadressHammarbacken 12
Jobbnummer 4234560
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