Delivery Service Manager (DSM)

Volvo Information Technology Aktiebolag / Datajobb / Göteborg
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The Delivery Service Manager (DSM) is a delegated responsibility from a line manager and will be responsible for the relationship with the vendor, the deliveries and the deskside support and is the natural contact/escalation point both internally and for the vendors. This role will also be responsible to initiate changes of vendor agreements, drive vendor process changes, and create work descriptions, SLA follow up and for internal communication and escalation.
Delivery Service Manager will be required to work with internal stakeholders, customers, and vendors to be able to secure everyone are given right prerequisites to provide excellent services.
It will also be required to participate in different follow-up meetings to ensure delivery fulfilment.
Key Responsibilities:
You are going to daily communicate to the vendor, City of Stockholm, and to the internal stakeholders. You will be communicating with them in both Swedish and English. You are going to manage weekly operational meeting and provide weekly and monthly reports and actions list on SLA fulfillment to Service runtime Manager (SRM) and function. You will also be working with collecting problems/issues/questions from vendor or internally and provide contacts/escalation point for the vendor and internal stakeholders. You will be working to initiate request for changes (RFC) in vendor agreements and to follow-up KPIs
Critical Competencies:
• Communication: Good verbal and written skills and experience/ability in Change management
• Consulting Skills: Establishing a client relationship based on clear expectations and an agreement on deliverables
• Teamwork: Ability to build relationships and networks in a matrix environment
• Leadership: Understanding of interpersonal relationships and organizational behaviour
There will occasionally be traveling in the job.
Qualifications:
For this position you need to have been working as a team leader, Service Runtime Manager, Customer Service Manager or another leading position. You need to have deep knowledge about agreements, processes and relations between customers, vendors and Volvo IT. You also need to have good knowledge about the costumer, City of Stockholm. You expect to have good working knowledge about the customer?s agreements and also working knowledge of vendor and underpinning agreement.
You have the knowledge to handling changes requests for processes and tools as well as identify and drive improvements. You also need to have experience of the tools and process required such as SAP, Serviceportalen, Vinst and Excel. You need to be fluent, both oral and writing, in Swedish since all communication to the costumer are in Swedish. Your English is also fluent, both oral and writing, thought Volvo IT?s cooperate language is English.
The Essential Skills and Experience are:
• Basic SAP, Serviceportalen and Vinst skills
• A minimum of three years with IT experience preferred
• 1-3 years of experience of customer and/or vendor relations.
• Some extent Service Desk experience preferred.
• Experience of incident management and problem management
• English language skills required
• Demonstrated team player with a high degree of integrity, credibility, and confidentiality
• Ability to work collaboratively with all levels of the organization

Publiceringsdatum
2011-11-01

Arbetstider och omfattning
Tillsvidare
Heltid

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2011-11-13
Klicka på denna länk för att göra din ansökan
Ansökan kan tyvärr inte göras via e-post.

Kontakt
Anneli Mattsson, Functional Manager URS Staden, 031 - 322 93 91

Facklig kontakt
Thomas Åberg, Unionen, 031 - 322 53
Christer Jonsson, Akademikerna, 031 - 322 27 28

Företag
VOLVO INFORMATION TECHNOLOGY AKTIEBOLAG

Adress
VOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
40508 GÖTEBORG

Kontorsadress
ASSAR GABRIELSSONS VÄG
GÖTEBORG

Kontaktuppgifter
Telefonnummer: 031-667000

Jobbnummer
1068432

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