Data Scientist - Service Operations

Volvo Group / Maskiningenjörsjobb / Göteborg
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Do you enjoy working in an environment where the customer is in focus? The Uptime area is facing an exciting journey ahead; do you want to join the ride?

We at Volvo Trucks are now hiring for the position as Data Scientist - Service Operations

This is us, your new colleagues
Within the Uptime department we have the responsibility to maximize uptime for all Volvo Trucks customers by development of aftermarket Operations, Services, Tools & strategies. Always with the focus to increase customer satisfaction. Key to our customers' success is keeping their commitments and continuously increasing efficiency and lowering operational cost. Our mission is to make that happen!

We at the Service Operations department within Uptime & Vehicle Requirements are responsible for developing and supporting sales areas and markets with Service Products and Offers, Workshop Readiness, Predictive Maintenance, Service Planning, Service & Parts Information and Diagnostics.

Tasks
As a Data Scientist within Service Operations you will have the responsibility to turn available data from different sources into insights and business opportunities as well as supporting headquarter, sales areas and markets with various analyses and reports to improve aftermarket business performance. Your projects will vary from short explorations to deeper and longer-term analyses.
• Analyze existing service related data to generate insights
• Solve challenging analytical problems working with large and complex data sets and applying analytical methods including machine learning and statistical approaches
• Develop analyze methods, new and existing sources of information and presentation methods
• Perform various analyses, reports and follow-up of service offerings and aftermarket business
• Interact cross-functionally with various teams and organizations to identify opportunities and secure continuous improvements

Are we a perfect match?
At Volvo Trucks we are actively working to establish groupings that will take maximum advantage of the strength inherent in differences in knowledge, experience, age, gender and nationality, etc. We find that well balanced working groups increases group dynamics, creativity and new approaches to solutions.

We are team who's not afraid of trying new things. We believe that moving forward is how we win. Are you ready to help us continue our development? Apply today!

Questions? Call us!
Johanna Lundberg, Director Service Operations, Uptime & Vehicle Requirements, Services & Customer Quality, +46 31 3224498
Magnus Bengtsson, HR Business Partner, +46 31 3226285

Profile
We think that you have an open and positive attitude and a genuine interest to drive and develop business as well as methods. And that you are a true team player and have the ability of translating complex quantitative analyses into easily understood results and clear business benefits. We also think you have experience of and a genuine interest in analytics and knowledge of service related data.

We also think you have:
• Excellent knowledge of analytics
• Expertise in existing data sources within Volvo
• Presentation, problem solving and networking skills
• Good knowledge of aftermarket business
• Service minded and good communication skills

The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Publiceringsdatum
2017-12-22

Så ansöker du
Sista dag att ansöka är 2018-01-14

Företag
Volvo Group

Adress
Volvo Group

40508 Göteborg

Kontorsadress


Jobbnummer
3873975

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