Danish speaking Market Support Officer
MultiMind Bemanning AB MultiMind Bemanning AB / Butikssäljarjobb / Stockholm
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hela Sverige MultiMind Bemanning AB offers staffing and recruitment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.
Are you a Danish speaking administrator with a flair for delivering top quality support for internal and external clients? MultiMind is looking for someone who wants to take a significant step in securing a long-term career within a global med-tech company located north of Stockholm.
This is a permanent role where your ability to be a dependable admin resource will open opportunities for career advancement in the near and long-term future, both locally and internationally. The primary function of the role is to provide customer support, including order processing, query handling, sales support and communication with internal and external customers.
The Company:
Our client is an American worldwide health care company. It operates in more than 150 countries worldwide and its No rdic headquarter is in Stockholm. The company has a wide range of branded generic pharmaceuticals, medical devices, diagnostics and nutrition products.
The task:
A variety of tasks await for you to master and stay on top of; the most important quality you will need is your willingness and enthusiasm to pitch in and support all departments and regions when required;
Order administration
Ensuring all orders received via telephone, fax, post, email are processed accurately and promptly upon receipt Making sure daily, weekly and monthly reporting is carried out as per business requirements Provide product information and technical advice to both end customers and territory sales reps Complete diverse administrative tasks according to customer/market requirements Ensure that all customer queries - order queries, stock situation, deliveries and invoices are resolved satisfactorily Monitoring the invoicing process Process returns from the customer in accordance with company policy Administrate and create purchase orders for Denmark
Ensuring Customer Loyalty
Effectively coordinate and support the service to a portfolio of top revenue generating customers Handling all customer generated queries according to specific quality guidelines Providing input and working closely with internal/external customers to develop, build and maintain customer loyalty Adapting solutions to best fit customer needs Taking full ownership of all customer issues/complaints till resolution, including corrective and preventive actions Identifying opportunities for key learnings and improvements in service delivery Escalating (where necessary) all product complaints (technical and medical) to the Quality department in the local market
Cross-functional Collaboration
Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Administration and Field Service to co-ordinate daily activities Provide customer communication support for Dublin based Accounts Receivable team (In English)
Ensuring Compliance
Supporting Danish sales team with customer activities such as putting together sales statistics and sending product/ sales materials
Extra
Involvement in special projects
Your Profile
The must haves;
Professional levels of fluency in Danish and English A minimum of 2 years' experience from a customer support/ order management/ sales support or similar role. Previous experience from working with a CRM system as well as using Outlook, Word and Excel.
The nice haves:
Previous experience from a pharmaceutical/ med-tech company Knowledge of SAP
Key personal attributes essential for successful candidate;
You work in a structured manner so you are prepared for urgent unplanned matters that arise and can quickly prioritise and reprioritise tasks according to business demands
You have a talent for establishing good working relationships with co-workers and customers
You have the ability to adapt your communication style to the person and purpose of the conversation
You quickly assess the big picture and break it down into a workable solution
Above all else, you have a genuine interest in collaborating with colleagues and being part of a team that is interdependent
Opportunity is knocking, If this sounds like you we would like to hear from you.
Varaktighet, arbetstid
Heltid Start snarast
Publiceringsdatum2016-10-31Ersättning Enligt avtal
Så ansöker duSista dag att ansöka är 2016-11-14
Klicka på denna länk för att göra din ansökanKontaktShaun Ogden +46 8 21 67 44
Yichu Chung +46 8 21 67 36
FöretagMultiMind Bemanning AB MultiMind Bemanning AB
AdressMultiMind Bemanning AB MultiMind Bemanning AB
Kungsgatan 66
11122 Stockholm
KontorsadressKungsgatan 66
Jobbnummer 3139770
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